David Weaver Email & Phone Number

Miami Fl

Alert monitoring and resolution for various clients’ networks and ultimately assigned to largest client full time with more tickets than all other clients combined per the client’s request. Ensured Level 1 Technician remained on task and provided training needed to complete assignments on time and within budgetary constraints. Facilitated communications between various vendors, directors, contractors, and employees to get tasks accomplished in a timely manner. Assisted project managers with various data center moves for other clients. Documentation creation for various procedures to assist other engineers.

Miami, Fl

Project and Scheduling Manager, Miami, FL (2011 to 2014) Managed multiple tasks for owner of the company and facilitated communications between clients, vendors, and staff. Some projects included: Upgrading of office computer hardware and software, Coordinating development of marketing materials, Cabling upgrades, Security upgrades, and ISP switchovers. Determined best course of action for clients deciding between: fixing, upgrading, or replacing systems. Ensured accurate inventory and part sourcing. Maintained detailed revenue tracking reports for the owner of the company. Maintained ticket tracking system and monitored ticket progress ensuring timely resolution. Following up with clients to ensure client satisfaction.Systems Support Specialist, Miami, FL (2007 – 2011) Diagnosed software and hardware issues and responded quickly, clearly and resourcefully. Excelled in asking probing questions, researching, analyzing and rectifying problems. Installation and configuration of desktop computers and applications via imaging software. Assembled high-end, custom built computers for businesses. Analyzed system vulnerability and recommended security improvements. Basic batch scripting for mapping printers and network drives. Maintained off-site backups for clients.

Montego Bay, Jamaica

Acted as an integral part of a resort sales team that consistently outperformed our competitive set. Achieved high sales and bookings during off peak periods.

Coconut Grove, Miami, Fl

Received the Hotel Partner Award for outstanding performance December 2001. Awarded Manager of the Quarter for the second quarter 2002. Maintained and grew the hotel’s high profile NBA accounts. Managed ever changing transient accounts

Greater Atlanta Area

Involved in rate setting and management to achieve revenue goals. Progressively moved up the ladder from Sales Manager to ADOS. Responsible for growing and maintaining two top accounts. Responsible for all aspects of transient, group and corporate accounts.

Earned Ccna, A+, Network+, Mcp, Mcitp, And Mcsa., Working Towards Mcse.

Bachelor Of Science, Hotel Rest/Institution Mgmt

Activities and Societies: Student Government 9 ball VolleyballBachelor Degree in Hotel-Restaurant and Institutional Management. Graduated.