• Managed a strong sales team that drove 20%+ growth YOY in 2020-2022• Implemented significant structural changes resulting in Revenue and EBIDA growth • Assisted with designing and implementing compensation plans • Qualified sales opportunities with sales reps – and collected input from other internal stakeholders• Presented Sales performance and accomplishments to Executive Leadership on a routine cadence• Trained new Sales & Customer Service reps on effective communications skills and strategies • Coached Sales & Customer Service reps to continuously improve communication skills in various mediums (Phone, Email, Chat)• Created KPI’s and Metrics that tracked team & rep efficiency and effectiveness• Documented work processes and procedures to ensure consistent outcomes• Instilled the importance and tracked performance of Same Day Response to customers• Expert in problem solving logistics and escalated customer service issues• Working knowledge of inventory management, SEO strategies, and warehouse logistics

• Manage 300 customer accounts, including both corporate accounts and individuals• Experienced at writing contracts, scopes of work, and detailed work instructions• Analyze customer needs to determine appropriate solutions• Skilled at cost analysis to determine pricing strategy• Negotiate with vendors/suppliers• Average 30 outbound calls per day• Sales of $1,000,000 annually