I'm developing customer documentation for an energy storage system. I bring insights that allow me to fill in detail about customer and industry practices, as well as product technology, with minimum guidance. I have contributed several suggestions for product improvements.

Assisting Chinese company to adapt its documentation for US audiences. My technical background allowed me to quickly understand electric vehicle charging and develop the ability to add value with suggestions and corrections.

Developing documents for specification, planning, testing, installation, operation, maintenance, and repair of electricity generation systems and hydrogen generation systems using catalytic cell technology. Areas as diverse as power electrics, gas plumbing, control state machines, module anchoring, component replacement, safety considerations.

Developing and revising service procedures on large system related to semiconductor manufacturing. Vacuum, X-Ray, pneumatics, mechanical, electrical, software. Ixia CCMS, Oxygen, Dita.

Documenting and helping to develop upgrade procedure for industrial X-Ray system. Deriving document format to suit target audience. Contributing and executing ideas for upgrade.

Developed feature specs, concepts of operation, statements of work, API documentation. Go-to guy on discrepancies between analytics reports and customer support experience.Led India team to audit current analytics reports and develop new reports, often high-priority firefights.Led database investigation on runtime performance, microservice independence requirements, schema consistency and completenessEnvironment: JSON, Python, MySQL, Tableau, Jira, PostgreSQL… Show more Developed feature specs, concepts of operation, statements of work, API documentation. Go-to guy on discrepancies between analytics reports and customer support experience.Led India team to audit current analytics reports and develop new reports, often high-priority firefights.Led database investigation on runtime performance, microservice independence requirements, schema consistency and completenessEnvironment: JSON, Python, MySQL, Tableau, Jira, PostgreSQL, Snowflake ... Show less

Taught ENGR 200W graduate course in Technical Writing, SJSU College of Engineering. Technical advisor to cloud-mobile graduate project team.

Focused primarily on Broadband Forum, where I contributed to work on Cloud CO and SDN in the access network.

Represented Ericsson in Open Networking Foundation. Chaired ONF Architecture Working Group. Identified necessary work, hosted meetings to develop scope and perspective, contributed to documents as author and editor, conducted reviews, oversaw release process, publicized resulting output documents.

Systems engineer on multi-service network access platform. Understanding the dialog between customers and product development, documenting the constantly changing outcomes in a myriad of slices, each adapted to the interests of its stakeholder.Active in standards organizations FSAN, ITU-T, BBF. The hyperlinks below refer to examples of my standards editorship, as well as the book I wrote.