Managing, maintaining, and troubleshooting Intune to support corporate mobile systems.Developed scripts to customize Windows 10 during deployment, removal of built-in apps (Xbox, etc.), adding IE11 to the taskbar, removal of Edge from the taskbar, standardized corporate start menu, etc.Administering Microsoft System Center Configuration Manager CB environment, including application deployment, patch management, modifications, and enhancements to overall Configuration Manager Infrastructure, log analysis, and troubleshooting. Creating custom reports in Systems Center Configuration Manager.Documenting Knowledge articles and performing training sessions for Tier 1-3 support staff.Deployed Microsoft MBAM Bit locker Encryption and LAPS (local administrator password solution).Leading charge to utilize Software Center for all application installs, software updates, and Windows upgrades.Developing Pilot to integrate workflows within Software Center for software installation approvals by hooking into System Center Orchestrator and ticketing system.Coordinating with business units to build specifications for the testing and deployment of requested applications.Creating, testing, and implementing Configuration items and baselines.Producing and maintaining documentation for application creation, change management, and deployment.Creating and maintaining a single hardware-agnostic enterprise image (Gold Image) using OSD, WinPE, applications, packages, and task sequences for Windows 7 and Windows 10.Migrated old SCCM 2012 environment to System Center Configuration Manager Current Branch.Utilizing ADR (automatic deployment rule) to deploy monthly Microsoft patches on a monthly cadence.Perform installation, configuration, migration, upgrading, and maintenance of workstations software and hardware.Maintain Snow software asset management tool.Administering Microsoft 365 environment, including application licensing, troubleshooting, roles and policies.

Reviewing, analyzing, and evaluating business systems/user needs and defining scope/objectives for all projects.Managing an individual open case queue, documenting requirements, and researching solutions for support calls.Prioritizing workflow to diagnose reported problems, devise methods for remediation, and escalate/resolve issues.Providing customer focused IT services, advising management on needed system software and hardware upgrades.Owning customer service account issues from initiation to resolution, following all policy and procedure guidelines.Implementing required product modifications, collaborate with vendors to provide all needed technical solutions.Communicating customer status, concerns, and issues to Management; assisting with the Capital and O&M budget.Successfully preparing business cases and executing project plans for key system and application implementations.

Managed R&D, Vendor, Technology, Desktop, Mobile Device Strategy, PC Deployment, and Tier III Tech Support.Identified, researched, and incorporated the best new technologies and strategies applicable for CPS Energy needs.Ensured a smooth integration for hardware and software into the CPS Energy technology portfolio. Aligned technology and company direction based upon thorough and detailed research and analyst data. Maintained O&M/Capital budgets ($1.5M+), Microsoft Enterprise Agreement, and other maintenance agreements. Defined hardware and software standards, maintained test environment, oversaw patching/imaging, and more.Administered SMS server, WSUS, Enterprise Anti-Virus server (Symantec),OS & Application deployment/lifecycles. Managed yearly deployment, delivery, & salvage of 500+ PC systems, ensuring all were refreshed with standards.Administered the BlackBerry Enterprise Server (BES), Goodlink server; managed the testing/deployment of new devices (Blackberry, PDA’s, iPhones). Supported Tier I and II personnel with support calls, escalating issues to vendor support when necessary.

Managed, maintained, and troubleshoot BES/Goodlink/OneBridge environments to support corporate systems.Created, modified and updated all corporate images (Ghost); defined corporate desktop/laptop hardware specs.Reduced receiving time of PC equipment from hours to minutes using SAP by Creating SAP Equipment Master Records, linking Asset Master Records to Equipment Master Records, Automating Order process from CPS Energy Web Form, and Enabling receipt of equipment and expedited delivery to internal customers.Designed a system to reduce equipment order fulfillment from months to days and track asset life cycle in real time.

Supported the migration of all corporate computers from Windows NT to Windows 2000 (2000+ systems).