Dave Martin Email & Phone Number

Dallas-Fort Worth Metroplex

• Lead the development and growth of Partner Services & Support organization at Worldpay for Platforms, focusing on enhancing partner experience and capabilities.
• Implementing strategies to drive a Partner 360 perspective, ensuring a positive partner experience and fostering growth.
• Collaborating, building strategy with cross-functional teams to optimize partner services, resulting in increased partner satisfaction and revenue growth.

Dallas, TX

• Founded and leads a non-profit charitable organization of volunteers founded with the deep belief that the spirit of the Jeep and Off-Road Community has a fundamental core of give-back, charity, and community. These.
• Coordinated with national and regional emergency response agencies.
• Developed relationships with vendors and suppliers for donations and supplies.
• Developed and executed missions into disaster areas to assist location agencies with recovery efforts, deliver supplies, and work with location residences to help clean up post disasters.

Allen, Texas, United States

JLL Technologies (JLLT) helps organizations transform the way they acquire, manage, operate, and experience space through technology and services in the real estate and facility management areas.Built and lead a 365x24 Global Customer Support & Services Organization, leveraging a cost-effective, flexible, scalable and diverse workforce for JLL/T Revenue.

Dallas/Fort Worth Area

• Managed team of regional delivery managers and consultants providing services across diverse set of clients and industries throughout southeast and central regions of North America.
• Drove 3.9% increase in gross profit margins and grew revenue in excess of 40%.
• Owned executive relationships with clients for engagement delivery and overall customer satisfaction with engagements.
• Partnered with sales, business development, and practice leaders on creation of new products and services.
• Ensured service offerings exceeded customer expectations and functioned as immediate escalation point otherwise ((confirm)) -OK.
• Developed shared services division for execution, quality, and management of operational tasks associated for N.A.

Dallas/Fort Worth Area

• Served as acting senior director for HCL America.
• Maintained customer relationship and service delivery of global data centers, networks, mainframe, operations, tools, scheduling, and BCP-DR through outsourcing agreement (five-plus years, $375 million scope) with.
• Drove sales opportunities for additional services as well as expansion and growth opportunities.
• Managed and facilitated primary transition of existing services from PepsiCo to HCL as well as integration of newly-built environments into managed services. Transitioned newly-built data centers into production.
• Managed partnerships between HCL, PepsiCo, and third-party vendors for seamless global service delivery.
• Supervised and managed existing re-badged resources as well as developing and hiring global resources to provide “follow the sun” global service delivery.

Dallas/Fort Worth Area

• Fostered service delivery, management, and budget ($12.5 million) of North American Data centers (eight locations), including resources, and employees. Delivered continuous, uninterrupted mission-critical service in.
• Developed and facilitated center of excellence for data center buildout, operations, and consulting used for both data centers and field locations ((confirm)) -OK.
• Managed facility service providers. Partnered with security, local facilities teams, external vendors, and divisional and corporate teams to deliver hosting services to breadth of enterprise ((confirm)) -OK.
• Restored and revitalized continuous maintainability to Plano, Texas data center and implemented capacity planning and management to data center services.
• Reduced operational budget by 18% through number of optimization and vendor management initiatives.

Managed the customer relationship of the GES business units, Frito-Lay Leadership, Frito-Lay Facilities, and Field IT Organization to PepsiCo's IT Organization. Driving and delivering all aspects of IT infrastructure for GES, from the solution, build, deployment, production go-live, and ongoing production operations. Developed new opportunities with the IT.

Dallas/Fort Worth Area

Responsible for service delivery, management and budget ($8.5MM) of Managed PepsiCo’s Global IT Operations and Enterprise Scheduling teams, supporting 16,000+ servers, 2,300 locations, and 130,000 business users. Transformed PepsiCo’s Global IT Operation’s team into a premiere level 1 service desk (iCare). Reduced average response time on critical events.

Dallas/Fort Worth Area

Team lead for the Windows Server Engineering team. Responsible for the OS/2, Windows Server 2003 and Windows Server 2008 builds for PepsiCo. Engineered, deployed and supported the OS/2 Exit solution and PepsiCo’s first virtual server environment. Performed build development & deployment. Reviewed and established requirements for new hardware models..

Dallas/Fort Worth Area

Successfully sold IT Global Services (services, hardware, software, third party) to fortune 50 customers, specializing in e-business, data center and collocation services, IT security, networking and business continuity and recovery services. Responsible for all aspects of the contracts, from solution, development, financial models, presenting and closing.

Dallas/Fort Worth Area

Certified IT Specialist - System Management, focusing on enterprise architecture, data center services, IT security, business continuity and recovery services, networking, and data transactional systems. Responsible consulting to fortune 100 companies, and execution and delivery of many fortune 50 outsourced and out-tasking contracts. Drove scope.

Columbia, Missouri Area

Redesigned and maintained a cc:Mail environment for the University of Missouri, reducing average delivery from 90+ minutes to approximately 3 minutes. Implemented system management and monitoring for capabilities using Tivoli's' NetFinity Management software, with automated error and problem alerting and recovery, created automated software updates using.

Columbia, Missouri Area

Worked at the Campus Computing Help Desk providing end user and LAN system problem determination and resolution. Problem determination and resolution for the campus network backbone, software applications, mainframe, tape operations, print operations, and datacenter. Problem determination and resolution of various electronic mail systems. Creation and.

Columbia, Missouri Area

General store operations; staff supervision, opening and closing, point of sale register, inventory operations and warehouse operations. Responsible for the growth of a $500k store to $8MM, recognized and presented at national conference for non-profit IT education sales. System administrator of the University Bookstore and Computer Spectrum local area.

Greater Nashville Area, TN

Designed, tested and implemented an automated mortgage tracking management system. Responsible for tracking the status of a loan from the time the customer applied for the loan to the time is was approved and monies paid. The system was responsible for locating trouble spots in the loan approval process and alerting management of trouble areas for.

Greater St. Louis Area

Set up new cases as they came into foreclosure. Filed claims with the Veteran's Administration and the Department of Housing and Urban Development to obtain monies due Citicorp from the unpaid principle and any foreclosure expenses. Prepared foreclosure MIS reports.