Dave Martin Email & Phone Number

Dallas-Fort Worth Metroplex

• Lead the development and growth of Partner Services & Support organization at Worldpay for Platforms, focusing on enhancing partner experience and capabilities.• Implementing strategies to drive a Partner 360 perspective, ensuring a positive partner experience and fostering growth.• Collaborating, building strategy with cross-functional teams to optimize partner services, resulting in increased partner satisfaction and revenue growth.

Dallas, Tx

• Founded and leads a non-profit charitable organization of volunteers founded with the deep belief that the spirit of the Jeep and Off-Road Community has a fundamental core of give-back, charity, and community. These are uniting principles in almost all jeep and off-road organizations. It is Jeep Life’s belief that the best way to harness and apply these principles for maximal benefit is to have an organization that exists outside of jeep / off-road clubs or organizations and that can service and unite them, multiplying the effect of their efforts and contributions. Jeep Life, Inc. targets first responders, armed forces, and veterans to enable families in need and build youth toward success.• Coordinated with national and regional emergency response agencies.• Developed relationships with vendors and suppliers for donations and supplies.• Developed and executed missions into disaster areas to assist location agencies with recovery efforts, deliver supplies, and work with location residences to help clean up post disasters.

Allen, Texas, United States

JLL Technologies (JLLT) helps organizations transform the way they acquire, manage, operate, and experience space through technology and services in the real estate and facility management areas.Built and lead a 365x24 Global Customer Support & Services Organization, leveraging a cost-effective, flexible, scalable and diverse workforce for JLL/T Revenue products. Successfully delivering against key metrics, while building an organization focused on Customer Success. - 4.5 CSAT - First Contact Resolution of 70% - SLO Compliance Rate of 98% (100% for Critical SLOs) - Tier 1 Case Resolution Rate of 80%Developed and Delivered a profitable line of Professional Services from task assistance to full outsourcing, grew a strong cross-function team and solving unique problems of historic solutions to match new customer demands and build customer success into solutions. - $13 million revenue

Dallas/Fort Worth Area

• Managed team of regional delivery managers and consultants providing services across diverse set of clients and industries throughout southeast and central regions of North America. • Drove 3.9% increase in gross profit margins and grew revenue in excess of 40%. • Owned executive relationships with clients for engagement delivery and overall customer satisfaction with engagements. • Partnered with sales, business development, and practice leaders on creation of new products and services. • Ensured service offerings exceeded customer expectations and functioned as immediate escalation point otherwise ((confirm)) -OK. • Developed shared services division for execution, quality, and management of operational tasks associated for N.A.• Co-managed services and engagements, resulting in optimization of resources while delivering 23% reduction in delivery cost as well as 10% efficiency gain across 120 engagements ((confirm)) -OK. • Developed and implemented new low-cost delivery model to allow global services to win smaller engagements and deliver at price point more in line with traditional staffing models. o Delivered model at 9% higher-than-expected margins and with less than two-thirds of normal delivery resources. o Enabled landing new clients while developing value propositions and building trust for business expansion. • Built healthcare industry shared services team.

Dallas/Fort Worth Area

• Served as acting senior director for HCL America. • Maintained customer relationship and service delivery of global data centers, networks, mainframe, operations, tools, scheduling, and BCP-DR through outsourcing agreement (five-plus years, $375 million scope) with PepsiCo. • Drove sales opportunities for additional services as well as expansion and growth opportunities. • Managed and facilitated primary transition of existing services from PepsiCo to HCL as well as integration of newly-built environments into managed services. Transitioned newly-built data centers into production. • Managed partnerships between HCL, PepsiCo, and third-party vendors for seamless global service delivery. • Supervised and managed existing re-badged resources as well as developing and hiring global resources to provide “follow the sun” global service delivery. • Oversaw organization of 120 IT professionals with eight reporting managers.

Dallas/Fort Worth Area

• Fostered service delivery, management, and budget ($12.5 million) of North American Data centers (eight locations), including resources, and employees. Delivered continuous, uninterrupted mission-critical service in all core facilities. • Developed and facilitated center of excellence for data center buildout, operations, and consulting used for both data centers and field locations ((confirm)) -OK. • Managed facility service providers. Partnered with security, local facilities teams, external vendors, and divisional and corporate teams to deliver hosting services to breadth of enterprise ((confirm)) -OK. • Restored and revitalized continuous maintainability to Plano, Texas data center and implemented capacity planning and management to data center services. • Reduced operational budget by 18% through number of optimization and vendor management initiatives.

Managed the customer relationship of the GES business units, Frito-Lay Leadership, Frito-Lay Facilities, and Field IT Organization to PepsiCo's IT Organization. Driving and delivering all aspects of IT infrastructure for GES, from the solution, build, deployment, production go-live, and ongoing production operations. Developed new opportunities with the IT space for GES, selling solutions to the budget owners in order to provide higher availability and system response times. Responsible for the design, build out and operations of 4 data center quality GES computing centers, including power, HVAC, racks, storage, virtual environments, servers, networking, telephony, facility security, capacity and performance management. Provided critical incident management of production operations and oversight of the infrastructure project components. GES enabled Frito-Lay to achieve significant growth through supply chain optimization, and exceeded it's return on investment.

Dallas/Fort Worth Area

Responsible for service delivery, management and budget ($8.5MM) of Managed PepsiCo’s Global IT Operations and Enterprise Scheduling teams, supporting 16,000+ servers, 2,300 locations, and 130,000 business users. Transformed PepsiCo’s Global IT Operation’s team into a premiere level 1 service desk (iCare). Reduced average response time on critical events from averaging 30 minutes to less than 7 minutes, and brought SLA targets for restoration of service to business critical events to above 95%. This was achieved by focusing on the events and issues that created business impact and aligning the response organizations to triage support based on that impact, incorporating first response abilities from all key IT stacks within the response teams so that issues could get resolved or escalated to the appropriate team on first response, which included several challenges (reducing costs by approximately 20%) and proposed outsourcing activities. Managed a large team of individuals across two geographically diverse data centers, and provided datacenter services. Responsible for an organization of 130 IT professionals with 6 reporting managers.

Dallas/Fort Worth Area

Team lead for the Windows Server Engineering team. Responsible for the OS/2, Windows Server 2003 and Windows Server 2008 builds for PepsiCo. Engineered, deployed and supported the OS/2 Exit solution and PepsiCo’s first virtual server environment. Performed build development & deployment. Reviewed and established requirements for new hardware models. Development and communication of windows server road map, providing 3 year perspective of platform changes to PepsCo’s divisions. Managed relationship with Dell for server hardware and support.

Dallas/Fort Worth Area

Successfully sold IT Global Services (services, hardware, software, third party) to fortune 50 customers, specializing in e-business, data center and collocation services, IT security, networking and business continuity and recovery services. Responsible for all aspects of the contracts, from solution, development, financial models, presenting and closing the sale of the service, deployment, transition to production operations. Performed consulting engagements and critical issue management for IBM service contracts. Was the IBM Global Service representative to PepsiCo, responsible for review and execution of all services contracts. Closed over $23MM in new sales.

Dallas/Fort Worth Area

Certified IT Specialist - System Management, focusing on enterprise architecture, data center services, IT security, business continuity and recovery services, networking, and data transactional systems. Responsible consulting to fortune 100 companies, and execution and delivery of many fortune 50 outsourced and out-tasking contracts. Drove scope expansion, growth opportunities and net new scope through engagements, and was recognized by IBM for ability to growth sales within existing customers. Established a center of excellence within IBM Global Services for delivering Operations and System Management disciplines for IBM resources.

Columbia, Missouri Area

Redesigned and maintained a cc:Mail environment for the University of Missouri, reducing average delivery from 90+ minutes to approximately 3 minutes. Implemented system management and monitoring for capabilities using Tivoli's' NetFinity Management software, with automated error and problem alerting and recovery, created automated software updates using CID and NetView Distribution Manager. Created reliable electronic mail infrastructure using OS/2 resulting in an efficient, self-maintaining, and error recovering cc:Mail backbone. Designed and implemented Web based electronic mail monitoring system. Implemented and maintained a SMTP based mail hub for the University of Missouri, providing a central SMTP mail backbone for message delivery. Maintained Crosswell Mailer product on an IBM System/390, installed and maintained LSoft LMAIL and LISTSERV products on an IBM System/390 running VM/ESA. Installed and maintained CERN ListProc Mailing List Processor product on IBM RS/6000s running AIX. Installed and maintained POP and IMAP mail servers on AIX, Windows NT, POP mail servers on OS/2 and VM/ESA. Maintained interconnectivity, messaging and directory exchanges between SMTP based mail systems, cc:Mail, Novell GroupWise and Lotus Notes. Designed and implemented problem tracking and resolution system for electronic mail systems and user support. Defined and created an electronic mail work group for the maintenance and support of electronic mail systems and users. Supported various operating systems for workstations, networks and host based systems.

Columbia, Missouri Area

Worked at the Campus Computing Help Desk providing end user and LAN system problem determination and resolution. Problem determination and resolution for the campus network backbone, software applications, mainframe, tape operations, print operations, and datacenter. Problem determination and resolution of various electronic mail systems. Creation and maintenance of UserIDs on various campus computing hosts. Coordination between Central Computing Facilities Help Desk and the Campus Computing Help Desk. Participated in management of Campus Computing lab sites, resources and employees. 3rd shift management for Campus Computing.

Columbia, Missouri Area

General store operations; staff supervision, opening and closing, point of sale register, inventory operations and warehouse operations. Responsible for the growth of a $500k store to $8MM, recognized and presented at national conference for non-profit IT education sales. System administrator of the University Bookstore and Computer Spectrum local area network and managed network communications with University of Missouri computer systems. Consulted with the University of Missouri Volume Purchase Agreement Committee in defining specifications and evaluations of new products. Created in house programs for interfacing with Point of Sale Inventory system to generate required reports. Sales of personal computers, printers, software and solutions to departments and individuals.

Greater Nashville Area, Tn

Designed, tested and implemented an automated mortgage tracking management system. Responsible for tracking the status of a loan from the time the customer applied for the loan to the time is was approved and monies paid. The system was responsible for locating trouble spots in the loan approval process and alerting management of trouble areas for resolution.

Greater St. Louis Area

Set up new cases as they came into foreclosure. Filed claims with the Veteran's Administration and the Department of Housing and Urban Development to obtain monies due Citicorp from the unpaid principle and any foreclosure expenses. Prepared foreclosure MIS reports.