Dave Moss Email & Phone Number

6505 Airport Blvd

 Oversees the day-to-day operations and activities in the career center, including the efficient delivery of all workforce and related services to customers.Manages the career center and the workforce system according to established policies and procedures.Accountable for meeting and exceeding contracted performance measures and works with allotted budget to serve customers and meet expenditure benchmarks. Identifies training and technical assistance needs for staff and provides and/or… Show more  Oversees the day-to-day operations and activities in the career center, including the efficient delivery of all workforce and related services to customers.Manages the career center and the workforce system according to established policies and procedures.Accountable for meeting and exceeding contracted performance measures and works with allotted budget to serve customers and meet expenditure benchmarks. Identifies training and technical assistance needs for staff and provides and/or facilitates the provision of necessary tools/resources to accomplish goals. Advises, mentors, trains and motivates staff to achieve the career center and workforce system goals and serves customers with the most appropriate level of service; maintains effective and ongoing communication with all staff and workforce partners. Instills respect, professionalism and customer engagement in staff when dealing with all customers. Reviews performance information and in collaboration with the management team, develops strategies and action plans to meet workforce system goals. Is resourceful and takes initiatives as appropriate to meet the needs of customers (instills respect, professionalism, customer engagement and accountability in staff when dealing with internal and external customers. Ensures customer information remains confidential at all times and maintains the integrity of all records at the career center. Ensures the safety and security of customers and staff and enforces established rules for the security of the facility and all its content. Collaborates with all workforce system stakeholders, develops partnerships and maintains meaningful relationships for the benefit of our customers; acts as a liaison to community organizations. Handles customer complaints in the most professional manner and according to established guidelines; seeks resolution within acceptable timeframes, Handles multiple priorities and remains effective under pressure. Show less

Austin, Texas Area

 Responsible for overall supervision of CHOICES, SNAP, Workforce Investment Act, Non Custodial Parent, Project RIO, and TWC Work search program operations. Coordinate activities to produce more effective programs. Monitor compliance with policy and procedures; prepare, assign, and review reports on programmatic activities. Review case files to evaluate effectiveness of standards and policies in serving customers. Oversee development and integration of new program procedures while maintaining… Show more  Responsible for overall supervision of CHOICES, SNAP, Workforce Investment Act, Non Custodial Parent, Project RIO, and TWC Work search program operations. Coordinate activities to produce more effective programs. Monitor compliance with policy and procedures; prepare, assign, and review reports on programmatic activities. Review case files to evaluate effectiveness of standards and policies in serving customers. Oversee development and integration of new program procedures while maintaining professional communication and a positive working relationship with staff. Provide training, supervision, and evaluation of center staff while clearly defining program goals and objectives. Work with staff to resolve technical program issues to produce more effective programs. Provide case management expertise and serve as a role model for all customer related issues. Give continuous follow-up and guidance to staff. Review and approve/deny all training and Supportive Service requests ensuring eligibility is established and documented according to WFS policy and procedures. Accountable for reconciliation and documentation of all supportive services issued by program staff on a monthly basis. Maintain existing linkages to community resources simultaneously acting as a liaison to training and support service providers Show less

Austin, Texas Area

 Oversee all aspects of WIA / TAA Team functions including coordination of team activities with center-wide initiatives. Coordinate weekly team meetings to ensure streamlined execution of management directives while ensuring appropriate implementation of policies and procedures. Ensure all WIA case record documentation is current, accurate and data is entered in a timely manner. Train and provide ongoing technical assistance to team members. Run web reports and extracts including active,… Show more  Oversee all aspects of WIA / TAA Team functions including coordination of team activities with center-wide initiatives. Coordinate weekly team meetings to ensure streamlined execution of management directives while ensuring appropriate implementation of policies and procedures. Ensure all WIA case record documentation is current, accurate and data is entered in a timely manner. Train and provide ongoing technical assistance to team members. Run web reports and extracts including active, inactive, exit and performance reports to ensure data entry and performance standards are met. Utilize public speaking skills to effectively conduct program orientations and explain available services and programmatic guidelines. Communicate roles and responsibilities to team and other support staff to ensure effective coordination of orientations. Show less

Austin, Texas Area

 Served on Management Team for 24-hour state licensed emergency shelter. Performed administrative functions including hiring, staff training, and ongoing supervision of shelter staff, volunteers and interns. Re-drafted programmatic guidelines to ensure adherence with state / local policies. Instructed state licensed course focusing on staff ethics, misuse of power, creative thinking, de-escalation principles, and appropriate use of physical restraints.

Pearl Harbor Hawaii

 Served as Lead Petty Officer of a team of 12 in the S-2 Supply Division. Supervised all aspects of team functions related to procurement, maintenance, distribution and storage of stores and supplies.