Dave Phillips Email and Phone Number

Overseeing the ZipLine/PDI Payments platform as it relates to Risk Management

● Manage Product issue, bug and feature intake requests● Partner closely with the Business to understand requests and value to achieve solutions● Prioritize Backlog in alignment with Business and Product objectives● Collaborate with Scrum Team to optimize value each sprint to achieve delivery goals● Creation of requirements, user stories, mock-ups and documentation● Act as Scrum Master● Maintain Product Roadmap● Administer Jira workflows, projects and boards

● Manage and lead multiple projects from initiation through closure● Effectively communicate with team members, stakeholders and staff● Review and prioritize pending projects before acceptance and commitment● Work with sponsors and stakeholders to outline project, scope, goals, deliverables and resources● Assist in resolving any problems that arise throughout project life cycle.● Create and document all project plans, summaries, notes, status reports, and all PMO artifacts

● Managed staff fielding 4000+ calls and deploying 2700+ accounts each month● Primary escalation point for all issues and calls● Assembled a dynamic team to increase productivity● Successfully evaluated monthly reporting for staffing levels and production● Delegated tasks amongst team to maximize individual strengths and build on weaknesses● Inventory management and purchasing● Conducted annual performance reviews and development of employee goals● Recognized as employee of the month for May 2012● Analyzed weekly\monthly invoices from 3rd party vendors● Instrumental in training employees on new policies and technology● Maintained technical documentation for over 20 different products● Adaptive assessment and testing of new products● Timecard and paid time off management