Dave Rolls Email & Phone Number

Alexandria, Va, Us

Washington Dc-Baltimore Area

- Provide a high caliber of services at Mandarin Oriental, Gaylord National Harbor, Grand Hyatt DC, and Hyatt Regency Capitol Hill.- Manage issue resolutions between customers and service providers in an efficient manner. - Coordinate team of customer service professionals, including training, professional development, scheduling, and performance evaluations.- Provide clear and courteous communication on company and hotel protocol, demonstrating strong oral and written communication skills.

Alexandria, Virginia, United States

- Provided consistent and quality care for pets, including cats, dogs, birds, and snakes. - Practiced good customer service to create and maintain relationships with clientele.

Alexandria, Virginia, United States

- Managed a district of 10-15 employees, including performance reviews and employee onboarding.- Organized operational management and support for clients and staff to increase efficiency.- Assisted in developing standard operating procedures for the organization and staff.- Coordinated administrative tasks such as scheduling, and service requests, and delegated tasks when required.

- Supervised a team of 17 employees, responsible for scheduling, professional development, training, performance reviews, and hiring decisions.- Created and maintained administrative reference materials, including policies, procedures, and training materials ensuring compliance with national standards.- Developed and implemented warehouse procedures to minimize departmental costs.- Inter-departmental liaison for various projects, including corrected reports.

- Transported medical specimens and supplies between hospitals and medical laboratories. - Designed and implemented shipping and receiving procedures for out-of-state samples.