Dave Sebald Email and Phone Number

- Provide excellent customer service employing appropriate support tools while troubleshooting software, hardware, email, idevices, tablets and local site networking issues via deskside, phone, IM and email, always striving for first call resolution- Responsible for Incident and Change Request Management using Remedy to document customer issues, work history and resolution. Assume ownership of assigned projects, tasks and tickets- iPhone/iPad setup and troubleshooting. Provide email access through MobileIron Mobility Services.- Image and configure workstations with Windows 7, 8.1 or 10 Enterprise using Microsoft Deployment Tools and SCCM. Responsible for additional software installation and configuration based upon customer requirements- Create and maintain documentation concerning installation and troubleshooting procedures for hardware and software

- Provide excellent customer service employing appropriate support tools while troubleshooting software, hardware, email, idevices, tablets and local site networking issues via deskside, phone, IM and email, always striving for first call resolution- Responsible for Incident and Change Request Management using ITSM to document customer issues, work history and resolution. Assume ownership of assigned projects, tasks and tickets- iPhone/iPad setup and troubleshooting. Provide email access through MobileIron Mobility Services.- Image and configure workstations with Windows 7, 8.1 or 10 Enterprise using Microsoft Deployment Tools and SCCM. Responsible for additional software installation and configuration based upon customer requirements- Create and maintain documentation concerning installation and troubleshooting procedures for hardware and software

- Accountable for supporting 13 Regional Field Technicians, 1100 retail branch sites and 6000 clients across the United States, from a centralized depot- Responsible for hardware inventory management supporting timely client computer order fulfillment- Validation of procedures in support of new equipment, repair and disposal tickets including process certification with field technicians and clients- Compliance review including warranty and disposal procedures. Vendor warranties professionally managed to ensure prompt end user hardware service. - Responsible for user administration in AD, Altiris and ServiceNow- Provide process and technical support for special projects including: o Replacement of all Lenovo equipment with Dell hardware at all locations o Hardware fulfillment for acquisition of new retail branch sites o XP Retirement Project to convert or replace 4000 XP based computers with Windows 7 - Valued team member in testing and providing feedback to project designers/managers

- Front line contact across 5 sites supporting 300 clients and 450 computers - Developed documentation for PC image management to facilitate standardized deployment - Vendor liaison for office, lab, R&D and manufacturing environments- Developed and managed VMWare VDI images and pools in support of: o Manufacturing and office thin clients o Manufacturing SPC and production process displays o Corporate Information Monitors o Mobile Training Support- Working in multilayered relationships to improve the location and utilization of IT resources

- Primary contact for EDI support utilizing X12 standards and Gentran for UNIX o Implementation and troubleshooting of maps and transactions - Provided production Oracle IT support - Participated in development of client SharePoint sites

- Primary IT manufacturing support - Reduction of support calls at 75% with implementation client training and support- Improved the placement and utilization of IT resources throughout manufacturing - Cost reduction while improving the efficiency of user platform o Led planning and implementation of web based applications- Developed and managed capital and expense budgets o Managing cost and vendor relationships as the IT procurement specialist- Responsible for establishing WAN links to remote facilities using current technologies- Planned, installed, terminated and tested fiber optic and copper cabling systems