Dave Smith Email & Phone Number

I am thrilled to announce that I have accepted a new position as Sr. Healthcare Strategist at Keystone Benefit Group.

Metro Jacksonville

I lead productive and engaged sales teams that produce double digit revenue growth and high sales volume. I have held full P&L responsibility for 17 retail operations, including marketing, inventory, merchandising, loss prevention, and recruiting/training. I have consistently won corporate awards for top sales, customer service and net profit.I am currently seeking new opportunities and can be contacted via LinkedIn or at DD01081106@comcast.net

Jacksonville, Florida Area

Led a high-volume mall territory with full P&L responsibility for 17 retail stores, with 34 direct reports (Managers/Asst Managers) and 200 indirect reports. Accountable for Sales, Net Profit, Customer Service, Marketing, Inventory, Merchandising, Recruiting, Training, Development, and Loss Prevention. • Grew sales revenue 55%. Received multiple national awards including Highest Net Sales Increase, Chairman’s Customer Service Award, Highest Net Profit Increase, Performance Incentive Trips, and District Manager of the Year.• Recruited high potential talent and developed staff to focus on customer service/voice of customer, promotions, and credit programs. • Retained and promoted talent from within, experiencing less than 10% annual turnover for hourly employees and salaried employees. Established clear objectives, developed individual plans to achieve sales and profit quotas, and coached leadership to use direct and positive communication. • Initiated virtual sales teams, across 2 markets with 26 high volume specialty retail stores, to connect with customers during the period of COVID-19 lockdown. Implemented new training programs to initiate an outbound sales and service initiative, resulting in 10,000+ customer contacts leveraging existing technology and customer data. • Managed P&L by reviewing KPIs weekly (i.e., credit activations, avg. purchase price, sales volume, etc.), customer satisfaction/VOC scores, and payroll costs. Co-developed a quarterly playbook/business review by gathering data and analyzing results to monitor and improve performance. • Created staffing models based on customer traffic pattern trends. Facilitated ongoing staff training to drive product knowledge, consultative sales training, and virtual sales processes. • Partnered with Buyers/Merchandising to ensure stores were merchandised according to customer needs and buying patterns. Hosted Investors, preparing stores to demonstrate best practices, store operations, etc.

Metro Jacksonville

Led P&L for a $XXM territory, supervising 14 store managers with responsibility for 14 retail stores and 150 employees. Managed sales and revenue, merchandising, marketing, customer service, recruiting, training, and loss prevention.• Grew sales revenue 37.5% by leveraging credit partners, the customer experience, and employee sales capability. • Opened a new retail location and oversaw renovation for existing space, from business plan and site selection to project management, recruiting, layout, and inventory display.

Metro Jacksonville

Promoted to grow regional performance at a larger volume store.• Turned around an underperforming store, increasing sales revenue 76% within 2 years to become the #1 volume store in the Region. Met or exceeded all sales quotas, growing sales 25% year over year. • Drove revenue by focusing on three channels: volume, credit (which increased average sale budget), and warranty products.• Optimized team performance by building Sales Associate capabilities around customer-centric selling and utilizing a greeting, service, and product knowledge approach. Empowered them to make business decisions and operate with an entrepreneurial mindset to improve store performance.• Recognized as the Manager of the Year for the Region (2000) and Consistent Sales and Profit Performer.

Metro Jacksonville

Promoted to lead a combined $7.5M operation, managing 4 retail store locations. • Managed sales, jewelry repairs, warranty, and credit business. • Hired, trained, and developed Sales Associates.

Associate Of Arts - Aa, Business Administration And Management, General

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