Dave Smith Email & Phone Number

I am thrilled to announce that I have accepted a new position as Sr. Healthcare Strategist at Keystone Benefit Group.

Metro Jacksonville

I lead productive and engaged sales teams that produce double digit revenue growth and high sales volume. I have held full P&L responsibility for 17 retail operations, including marketing, inventory, merchandising, loss prevention, and recruiting/training. I have consistently won corporate awards for top sales, customer service and net profit.I am.

Jacksonville, Florida Area

• Led a high-volume mall territory with full P&L responsibility for 17 retail stores, with 34 direct reports (Managers/Asst Managers) and 200 indirect reports. Accountable for Sales, Net Profit, Customer Service.
• Grew sales revenue 55%. Received multiple national awards including Highest Net Sales Increase, Chairman’s Customer Service Award, Highest Net Profit Increase, Performance Incentive Trips, and District Manager of the.
• Recruited high potential talent and developed staff to focus on customer service/voice of customer, promotions, and credit programs.
• Retained and promoted talent from within, experiencing less than 10% annual turnover for hourly employees and salaried employees. Established clear objectives, developed individual plans to achieve sales and profit.
• Initiated virtual sales teams, across 2 markets with 26 high volume specialty retail stores, to connect with customers during the period of COVID-19 lockdown. Implemented new training programs to initiate an outbound.
• Managed P&L by reviewing KPIs weekly (i.e., credit activations, avg. purchase price, sales volume, etc.), customer satisfaction/VOC scores, and payroll costs. Co-developed a quarterly playbook/business review by.

Metro Jacksonville

• Led P&L for a $XXM territory, supervising 14 store managers with responsibility for 14 retail stores and 150 employees. Managed sales and revenue, merchandising, marketing, customer service, recruiting, training, and.
• Grew sales revenue 37.5% by leveraging credit partners, the customer experience, and employee sales capability.
• Opened a new retail location and oversaw renovation for existing space, from business plan and site selection to project management, recruiting, layout, and inventory display.

Metro Jacksonville

• Promoted to grow regional performance at a larger volume store.
• Turned around an underperforming store, increasing sales revenue 76% within 2 years to become the #1 volume store in the Region. Met or exceeded all sales quotas, growing sales 25% year over year.
• Drove revenue by focusing on three channels: volume, credit (which increased average sale budget), and warranty products.
• Optimized team performance by building Sales Associate capabilities around customer-centric selling and utilizing a greeting, service, and product knowledge approach. Empowered them to make business decisions and.
• Recognized as the Manager of the Year for the Region (2000) and Consistent Sales and Profit Performer.

Metro Jacksonville

• Promoted to lead a combined $7.5M operation, managing 4 retail store locations.
• Managed sales, jewelry repairs, warranty, and credit business.
• Hired, trained, and developed Sales Associates.

Associate Of Arts - Aa, Business Administration And Management, General

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