Practice leader - A2C Application Modernization11/2022 - present: I lead a team of early-in-career AWS Consultants in our Commercial ProServe org. My team currently is staffed with Cloud Application Developers & Architects.I hire Consultants for my team primarily from these areas: Early Career/recent College Graduates & previous AWS interns returning for full time roles.4/2022 - 11/2022: I led a team of early-in-career AWS Consultants in our Public Sector ProServe org. These Consultants spanned a variety of specializations and locations. My team included Cloud Architects, Cloud Security, Risk & Compliance Consultants, and Consultants across these specialized tech domains: DevOps, Application Migration and Modernization, IoT, Big Data, Advisory, and AI/ML.I hired Consultants for my team primarily from these areas: Early Career/recent College Graduates, previous AWS interns returning for full time roles, & graduates from our AWS Military Apprentice Program

Practice Manager in the World Wide Public Sector, Professional Services Non-Profit Healthcare practice, leading a ProServe team that supports our Healthcare provider & payor customers.

Jan 2020 - May 2021 Sr. Engagement Manager within our Public Sector Federal Financials Team leading our largest Federal Financial customer through their Cloud migration journey working across Customer and Partner teams to deliver and transform their way of doing business. July 2017 - Jan 2020 As a Sr. Engagement Manager within the ProServe Team in the Central/Great Lakes Region I am responsible for the delivery of IT and cloud consulting solutions to global Fortune 500 enterprises, ISVs, and MSPs. AWS Professional Services works with clients to delivery some of the most innovative IT projects in the world.Engagements include IT transformation planning, application and infrastructure portfolio assessments, cloud strategy, deployment and operations initiatives, new workload deployments, legacy migrations, security/compliance playbooks, infrastructure engineering, big data analytics, application modernization, TCO/ROI economic analyses, and operational integration.AWS Professional Services specialists leverage industry and AWS best practices, AWS global operations, AWS internal resources and offer expertise on the very latest AWS solutions and services to help clients achieve tangible business outcomes.HIRING! - AWS Professional Services are hiring consultants for enterprise IT infrastructure, IaaS architecture, public cloud implementation and operational integration. Working with enterprise IT integrators/ISVs/MSPs on mutual commercial and public sector customer projects. http://amzn.to/1wxCPMU

As a Senior Service Delivery Manager I am responsible for all aspects of the Managed Services suite of business for assigned clients, heavily based in Cloud computing. Some information on Logicalis:Globally headquartered in Slough, UK, Logicalis designs, builds and supports ICT solutions for customers throughout Europe, North America, Latin America and Asia Pacific. Logicalis is a global provider of high-performance technology solutions that has built its business model around helping customers stay focused on their businesses instead of their technology. Logicalis is an international IT solutions and managed services provider with a breadth of knowledge and expertise in communications and collaboration; data centre and cloud services; and managed services. ICT has become the leading edge of business competition. As companies compete to serve customers faster and respond more quickly to change, they are being asked to deliver secure, instantaneous and transparent service with technology that grows more complex every day. We have designed our ICT services to provide you with the resources you don’t have internally, the body of expertise you can’t find elsewhere, the manpower you don’t have to spare and the assurance to help you get the job done right. We become an extension of your team.

Pomeroy provides IT infrastructure solutions focused on enterprise, network and end-user technologies. Leveraging our core competencies in IT outsourcing and professional services, Pomeroy delivers consulting, deployment, operational, staffing and product sourcing solutions through the disciplines of Six-Sigma, program and project management and ITIL industry best practices. Our consultative approach and adaptive methodology enable Fortune 2000 corporations, government entities, and mid-market clients to realize their business goals and objectives by leveraging information technology to simplify complexities, increase productivity, reduce costs and improve profitability.

Position provides management and coaching support to technical employees in a designated territory in order to meet Customer Service Level Agreements (SLA) and Monitor (SLA) performance against target for territory Advise customers about service and service delivery, including maintenance agreements and SLAs; Respond to customer opportunities, issues and complaints in a timely manner Develop relationships and interact with internal customers (Service Account Managers and Analysts, Customer Advocates, Service Implementation Managers, Service Coordinators, etc.) Perform root-cause analysis and preventive measures for repeated escalations; Analyze issues for missed targets and implement corrective actions; Solve escalations due to resource problems (e.g., disciplinary and soft-skills issues) in collaboration with the Service Coordinator Ensure an environment that promotes effective communications, positive employee relations and teamwork; Motivate, empower, develop and, as appropriate, recognize and reward individual and team achievements Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews; Conduct individual and team meetings on a regular basis Balance tiered workforce in order to successfully deliver service to customers

Hardware and Software support