Strategic Partners – Leading an Innovation Agenda with Key Partners to grow Irving 24 for customer base and increase sale of diesel through our network.Card Offer & Financial Payment – ensure we have differentiated value in the Irving Oil card offer, while exploring for new card offer technologies, and deliver seamless customer experience when using the Irving Oil card from processing, billing, and payment. Account Management – have in depth knowledge of various internal and external sales-related systems to enforce seamless customer experience while holding our strategic partners accountable. Card Acceptance & Strategic Initiatives - Explore growth in new geographies, segments, technologies and products.Leader – Provide strategic direction, leadership, development and personal mentoring

Manage the Fleet Operations business to include a team of internal professionals and external resources that support the pump to payment process for the Fleet business at the Irving and Partner Fleet facilities.Responsible for the repairs, maintenance and capital expenditures at Irving Fleet locations.Business owner for external partners in support of our Fleet systems both at site level, home offices and customer service systemsOwn the integration of new programs to enhance the consumer experience at our Fleet locations and customer interactions

Manage a team of professional resources in support of Branded Fuel/Retail Operations. The team supports all aspects of operations from site inquiries regarding fuel pricing, billing and settlementSite level support for Gift Cards, Credit Cards and numerous Loyalty and Marketing programs. Consumer support for Gift Cards, Loyalty and inquiries.Relationship management between consumer, Irving locations and internal and external partners supporting the Branded Fuel/Retail businessThe primary communications conduit to our sites and consumers.

Manage team of technical resources in support of the Branded Fuel and Fleet Point of Sale and Card Processing systems. Managing multiple integration points, while overseeing schedule, deployment and installations across complex and varying store systems and configurations.End to End management for all Irving Fleet Systems and feeds to numerous internal financial and reporting systems. Applications ranging from customer acquisition, through point of sale processing, transaction storage & transmission, customer statement & reporting and head office financial applications. Relationship Manager to numerous Fleet and Branded Fuel Partners and Vendors.

Successfully implement improvements to the change management processes through tools and communication with external partners.Proven capabilities in day-to-day maintenance and support, and project delivery. Successfully lead key initiatives from creation to achievement.Develop and mature relationships with key external business partners to hold them accountable to service level commitments and worked with them to develop and implement processes to ensure quality and accurate development changes.Identify and analyze issues. Provide and coordinate resolutions to issues.

Coordinated the acquisition of new products, negotiated costs, set retails, created planograms for key categories in our Convenience Retail business line with the Category Management Team.Developed and maintained key relationships with suppliers that lead to improved efficiencies and maximize service levels.Created and implemented successful Retail Promotions.Excellent communication with front line employees on new and innovative strategies.Created and analyzed sales and purchase databases of information from various destinations and utilized them in our Marketing Plan.

Member of the Team responsible for implementing a new Pricebook across two countries. Advanced knowledge of Retail Management Software, PDI RMS, Retalix StorePoint.Analyzing and reporting sales and purchase information to the Category Management Team for category analysis.Key support for Front Line employees, first point of contact for issues arising from vendor related products. Efficiently tracking, communicating and following up on issues