Dave Webb Email & Phone Number

Hilliard, Oh, Us

Provide dedicated leadership and framework to actively identify needs and resolve critical issues. Define and implement standards and best practices to enhance operational structure. Evaluate, recommend, and facilitate the rollout of systems, equipment, and tools to automate and integrate operations. Negotiate contracts with vendors to realize cost savings. Plan and coordinate the appropriate and on-time delivery of projects. Hold complete accountability for the enhancement and optimization of core business operations, covering information technology, purchasing and inventory control, facility management, human resources, financial, and team and customer relations.Challenge: To drive a major transformation and modernization of core operations, technologies, and processes to strengthen overall effectiveness of nonprofit organization.Key Contributions & Results: Conducted an assessment of existing IT infrastructure; identified issues and needs; defined and presented strategy to leadership; secured funding; and led the complete upgrade of infrastructure, improving delivery of services to users. Drove the rollout of DonorPerfect database to replace legacy system, increasing usability, enhancing functionality, and providing an integrated means to track, report, and manage donations. Rolled out new accounting software, and established financial controls and processes to meet regulatory requirements. Analyzed and renegotiated contracts with insurance, telephone/Internet, and office equipment providers, delivering substantial cost savings while maintaining service levels.

Full responsibility for bottom-line factors, including strategic business planning, information technology, sales and marketing, team leadership, and customer service. Introduced technologies, procedures, and standards to maximize profits and enhance customer satisfaction. Recruited, trained, and mentored direct reports to ensure unified vision of goals.Challenge: To establish, expand, grow, and manage operations of 2 franchises providing cartridge refilling and replacement services to consumers throughout Dayton.Key Contributions & Results: Positioned franchises within the top 33% in overall revenue through the introduction of operational, team leadership, training, and customer service strategies. Recruited and led team in marketing and delivering inkjet and toner products and services to customers.

Drove the establishment of change, performance, and support procedures to enhance the appropriate and on-time delivery of services to users within the 2 manufacturing plants. Built and led team of 18 associates and 11 contractors in providing optimal support to users with all hardware, software, and networking issues. Held oversight for $5 million budget.Challenges: To establish a dedicated IT organization and turn around failing customer service across the Marysville plants.Key Contributions & Results: Created a dedicated IT support organization and service best practices, increasing overall perception of the IT Department. Collaborated with plant managers to automate and enhance production processes, reducing downtime by 50%. Spearheaded the rollout of a fully networked, fault-tolerant production tracking application and associated infrastructure to replace legacy system, ensuring business continuity of environment.

Advanced to lead team of 5 project managers in the full lifecycle development, testing, and implementation of multi-platform application portfolio supporting corporate and 4 manufacturing plants. Functional areas of accountability spanned technology direction and strategy, process improvement, risk assessment, issue resolution, change management, team development, and customer/partner relationship management. Directed cross-functional teams of up to 65 through 5 direct reports, comprised of employees and subcontractors. Designed and delivered quarterly presentations to leadership team. Managed and monitored departmental budgets of up to $14 million.Challenge: To oversee the design of new and enhancement of existing enterprise business applications to improve efficiency and enable continued competitive growth.Key Contributions & Results: Led the enterprise deployment of PeopleSoft accounting modules, eliminating legacy systems and integrating core financial analysis and reporting operations. Oversaw the development and rollout of new parts problem tracking system across all 4 plants, completely automating previous disparate functions and providing the framework to deliver centralized reporting to leadership. Drove all Y2K remediation efforts for enterprise business applications. Assembled and led a dedicated team in testing, validating, and modifying systems and applications to ensure zero disruption to business operations. Secured and developed relationships with subcontracting companies to improve the on-time delivery of solutions and achievement of all performance metrics.

Promoted and given full responsibility for strengthening IT operations within the plant, covering application development and enhancements, database design and administration, network infrastructure, and technical support. Collaborated with management and users to analyze needs and implement technologies and processes to integrate and enhance business and manufacturing operations. Led team of 15 in evaluating, recommending, designing, implementing, and enhancing core systems and applications. Administered a budget of $3 million.Challenges: To align technology investments, teams, and support operations with business needs and increase overall customer service and satisfaction across the plant.Key Contributions & Results: Restructured teams, reestablished relationships with business, introduced standard operating procedures, and successfully positioned technology as a strategic partner to operations within 1st year. Led the upgrade of network, server, and desktop computing infrastructure across the plant to support the rollout of PeopleSoft accounting module. Partnered with corporate to customize PeopleSoft accounting module to meet internal plant needs. Spearheaded the deployment of numerous interfaces between shop floor applications and assembly line control systems to capture and report on production control data across the plant.

Originally recruited as Programmer Analyst to develop and implement the Foreign Trade Zone systems to automate the receiving, tracking, and government reporting of all parts produced in Japan. Advanced to Project Manager to lead team of 6 in the ongoing enhancement and support of systems to meet evolving business and regulatory needs. Planned, tracked, and managed all aspects of projects.Challenge: To oversee the design, enhancement, and support of Foreign Trade Zone Systems for the Material Services Group.Key Contributions & Results: Credited with building systems to strengthen parts receipt and reporting operations for the enterprise. Recognized for providing optimal support to Japanese applications running on Series 1 platform.

 Chosen for new role to build, roll out, and administer a point-of-sale network infrastructure to capture polling and product mix data from regional offices. Led the installation and support of Series 1 systems at regional offices throughout the United States, including the rollout of computer and communications hardware, installation of telephone circuits, the deployment and testing of software, and design and delivery of training regional users on hardware and software usage.