Market Force is the leading global customer intelligence solutions company for multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions, entertainment studios and consumer packaged goods companies. With more than 125 years of combined industry experience, Market Force has pioneered the industry with a suite of customer intelligence solutions – from proprietary decision-support tools such as predictive analytics and technology… Show more Market Force is the leading global customer intelligence solutions company for multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions, entertainment studios and consumer packaged goods companies. With more than 125 years of combined industry experience, Market Force has pioneered the industry with a suite of customer intelligence solutions – from proprietary decision-support tools such as predictive analytics and technology reporting platforms to 600,000 field associates across North America and Europe who conduct mystery shopping, to real customer surveys, contact center solutions and social media monitoring. Its solutions enable brands to identify the actions required at the store level to increase customer loyalty and improve financial performance. Show less

Managed the research and integration of document imaging technology • Served as Project Manager for document imaging technology (FileNet)• Gathered, validated, analyzed and documented financial data, business practices, processes and rules for SOX compliance, core business improvements, best practices and new technologies

Served as liaison between technical and production staff in support of wireless provisioning services• Worked with software designers in user interface design, data modeling and definitions for wireless provisioning • Investigated and solved complex technical provisioning issues within multiple departments• Documented business process flows and wrote business requirements; used MS Project to manage projects

• Led all claims management, property damages and settlement issues• Provided exceptional customer care in an ACD call center environment• Ensured timely resolution of claims and negotiated the resolution to achieve cost-effective outcomes• Monitored outside vendors for compliance with company claims requirements