Dave Fuller Email & Phone Number

Leland, Nc

Kent, Wa

N America

Create and Lead the proactive Aftermarket Sales and Service functions within North America

Franklin, Tn

Aftermarket business growth strategies and facility project coordination

Franklin, Tn

Led the Aftermarket Group, (Project Management, Customer Support, and Technical Service teams) from close of system contract through life cycle management. Team's major areas of concentration are system installation, customer training, spare part quotation, order processing, remote and on site technical service, upgrade / retrofit sales, web site Knowledgebase development, contract / loyalty program and service agreement sales.- Full P&L Responsibility- Utilized SalesForce.com to coordinate presentation of aftermarket programs to system prospects- Sustained Market Share and sales growth- Sustained annual operating expense budget control - Creation of the new Global HPP (Food) Aftermarket Support Team,- Create and advanced key customer facing Performance Indicators (On Time Ship and Service) - Develop and implement service agreement and loyalty program - Defined and implement HPP Industry’s first ever Customer Portal / Knowledgebase

Kent, Wa

Direct N America replacement part business, Technical Service, and Customer Service and manage related global strategic initiatives.- Full P&L responsibility- Direct and motivate 50 personnel within North America - Sustained Market Share growth- Sales growth that consistently outperforms major manufacturing indices (utilization, production, PMI)- Perform at or below operating expense budget each fiscal year- Formal and ad hoc price rationalization to maintain competitive market value and maintain GM%- Leader Global Aftermarket Strategic Breakthrough Revenue Initiative- Penetrate and capture previously “lost” business thru new initiatives including proactive sales and technical service efforts, Online order entry, loyalty programs, creation of general purpose parts brand, and new metrics to track success - Create value add product portfolio to upgrade performance of install base - Transform Technical Service from a cost to a profit center - Lead Value Stream transformation projects to cut defect rates, improve installation efficiency and leverage for increased system sales

Augusta, Georgia Area

Director – Product ManagementResponsible for all product management activities in North America; products sold exclusively thru distribution:- Competitive and market product analysis to determine product portfolio required to support sales growth- Market value add pricing to position new and current product competitively and support profit objectives- Develop and implement new product plans interfacing with Product Engineering for prototype construction and alpha testing and with Sales for beta testing.- Work with Marketing to develop new product literature and launch material for targeted mailing and trade show display- Interface with Manufacturing to determine optimal balance of economic lot sizes and inventory levels to minimize carrying costs and maximize turns- Manage the consolidation of all manufacturing (internal and external) and quotation activities resulting from the closure of a specials manufacturing facility

Raleigh-Durham, North Carolina Area, Houston, Tx

Manager – Customer Application Support Manage global technical application support help desk. Team is responsible for advising internal and external customers’ application of best in class cutting tool products to improve productivity and profitability.- Managed growth of department, substantially improving response time and directly contributing to growth in annual sales- Recommend and train team on upgrades within PC and client server based Application software and ACD call routing to assure department has the tools required to achieve world class service level- Manage relocation to new World Headquarters while maintaining service levelManager – Technical Sales Planned, built, and managed growth of a centralized, automated, full account management Telesales department

Business Management

Bachelor Of Business Administration (B.B.A.), Marketing/Marketing Management, General