Dave Gobbett Email & Phone Number

Hamilton, On, Ca

Oakville, Ontario, Canada

Working as Business Analyst and Product Owner on an Agile mobile development team, responsible for developing and maintaining apps for all product lines throughout VelocityEHS. Worked as a Scrum Master and Business Analyst on a data migration development team, working with stakeholders to communicate releases and gather business cases for functionality needed to ensure seamless transition for Customers

Oakville, Ontario

Perform needs analysis and draft functional requirements for enhancements and features for both the SaaS and mobile platforms. Implemented and administered EHS user feedback program aimed at giving all customers and their users a voice to aid in the continuous improvement of the company's SaaS offerings

Oakville, Ontario

Responsible for providing technical support and customer service to external SaaS clientele while exceeding all support metrics and SLA's. Assisted in training of new hires, providing guidance and mentorship to help them quickly develop domain and industry knowledge. Assisted the IT team with internal infrastructure support and onboardingSpearheaded process changes designed to increase services revenue and increase delivery time of customer change requests.

Oakville, Ontario

Troubleshoot and maintain functionality of robotic pharmaceutical dispensary kiosks in a production environment.Responsible for coaching and instructing new Technical Action Centre team members.Developing strategies and objectives to decrease response time and effectively implement fixes.

Burlington, Ontario

Installing, and servicing PBX phone systems, Panasonic, Toshiba, Nortel. Provide phone, remote, and on site service to customers, with issues in the areas of PBX phone systems, voice mail, and various IT and network solutions.

Burlington, Ontario

Provided phone / remote assistance to various customers throughout North America, assisted in virus removal, PC and home network configuration, software installation.

Burlington, Ontario

Responsible for coaching and developing sales staff using varying methods to aid in achieving set goals, while maintaining a high level of customer serviceResolved customer issues with a strong customer service-oriented approach, managing to retain both clientele's business and satisfactionReaching established sales goals and quotas with an average annual seat value of $750,000 during tenure as a Sales Associate

Burlington, Ontario

Used product knowledge to assist and fulfill customer needs in a friendly and professional mannerAssisted in the training of new employees with emphasis on sales training and product knowledgeResponsible for management duties such as managing deposits, sales reports and merchandising according to supplied corporate plans while also implementing personal merchandising plans that served as templates for other storesEfficiently received products and stock

Hamilton, Ontario

Quality control chemical testing of steel coatings in a laboratory environmentPerforming general maintenance on all necessary equipment used in the production of galvanized steel, to ensure a high level of efficiency and safetyOperated heavy equipment such as mill cranes, hydraulic lifters and forklifts in an indoor steel production mill

Diploma, Network Engineer

Graduated with Distinction Studies focused on networking and server configuration with both Linux and Windows operating systems.

Computer Hardware Technology/Technician

Studies focused on hardware troubleshooting, logic systems, circuit diagrams, electronics, wiring, as well as basic software and network.