Director Of Operations
National Financial Systems, Inc.
Direct all collection operations from West Palm Beach office to ensure compliance with state and federal collection laws.•Managed a collection portfolio of over $1.5Billion •Managed an office location with a staff of over 200 employees•Developed annual business goals, projects, and strategic plans•Analyzed operational feedback•Coordinated staffing, scheduling, and forecasting requirements; hiring and terminations•Maintained settlement authority to settle claims in excess of one million dollars•Oversee all compliance with our Fortune 500 Companies and all major credit card company guidelines Maintained employee compliance with company, client, and regulatory policies, procedures, and guidelines•Design and implement training guidelines and company policies and procedures•Ensure that proper procedures are met between 3 office locations•Oversee consumer complaint process and legal matters, producing positive outcomes