Dave Johnston Email & Phone Number

Melbourne, Vic, Au

Preston, Victoria, Australia

Melbourne, Victoria, Australia

• Implemented functional and compliant digital stock and finance management software.• Validated digital architecture designs working alongside software and hardware engineers.• Produced ad hoc reporting and documents for senior management.• Responded to customer enquiries.• Achieved Significant business fiscal growth through calculated investment, process improvement, team development and improvement in efficiency.• Developed new process for employee evaluation which resulted in marked performance improvements.• Implemented new marketing strategies across various mediums, resulting in a significant growth in customer base.• Stakeholder and Relationship Management• Budget planning and Strategic management• Assessed workloads to meet seasonal fluctuation needs.• Implemented new working processes that delivered continued improvements.• Developed and documented end to end processes new and existing• Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.• Established open and professional relationships with team members which improved engagement and empowerment.• Built long-term customer relationships and advised customers on purchases and opportunities.• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Drove sales goals and achieved annual quotas.• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.• Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.• Served as the main liaison between senior management and the customer facing team.

Heatherton, Victoria, Australia

Melbourne, Victoria, Australia

PERFORMANCE AND INITIATIVES ADVISOR - SHANNONS, APIA & CIL 05/2015 to 07/2016 Suncorp Group | Melbourne, Vic• Assisted various business groups with document organisation and dissemination during analysis.• Worked directly with both Management and front-line staff to achieve cohesive and complete Business Process Review.• Responsible for creative design of new processes and implementation of tools for greater efficiency and compliance.• Researched and updated all required documentation for compliance.• Verified data integrity and accuracy.• Designed, sourced and tested software applications for use in the Classic Auction industry.• Analysed departmental documents for appropriate distribution.• Business improvement analysis and recommendations• Stakeholder and Relationship Management

Melbourne, Victoria, Australia

End to end business review and analysis

Melbourne, Victoria, Australia

SENIOR PRICING ANALYST 01/2013 to 05/2015 Suncorp Group | Melbourne, VIC• Achieved profitable growth and reduction in risk through knowledge and analysis-based pricing change implementation.• In depth Portfolio Analysis• Price Change Development and implementation including changes to pricing structure and factors.• Stakeholder Management.• Budget planning and Strategic Implementation.• Adhoc Report Building.• Monitor Competitor Activity and Identify Market trends.• Monitor Competitor Activity and Identify Market trends• Created, developed and integrated the current Policy Renewal Management scheme.• Embed Continuous Improvement Process.• Build relationship between Pricing and Distribution.• Developed strategic process for Price smoothing (PMV-CLV).

Brisbane, Queensland, Australia

• Stakeholder Management and Relationship • Working in a team environment• Adhoc Report Building• In depth Data Analysis• Functional Model Report Development and Maintenance• Created, developed and Integrated a reporting suite into the Business• Embed Continuous Improvement process• Integration of Offshore (WNS) Team into daily processes• Conducted Detailed Process Training On and Offshore

Brisbane, Queensland, Australia

• Worked directly with Senior Management to achieve a net overall reduction in claim volume, average claim life and average claim cost.• Responded to escalated customer requests.• Customer Dispute Resolutions• Training and coaching of Staff• Extensive knowledge of products• Claim process management• Claim determination• Working in a team environment• Motivator• Performance Evaluation of staff• Rostering• Oversaw recruitment 40+ new staff• Embed continuous Improvement process• Created numerous incentives and claim management schemes towards reduction of claim portfolio.

Melbourne, Victoria, Australia

TEAM LEADER 2006 to 2011 Shannons Auctions & Insurance | Heatherton, VIC• Assessed workloads to meet seasonal fluctuation needs.• Implemented new working processes that delivered continued improvements.• Provided constructive criticism regarding quality assurance on collections team phone calls.• Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.• Helped drive sales goals and achieve monthly quotas.• Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.• Resolved all customer complaints in a professional manner while prioritising customer satisfaction.• Recognised and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.• Served as the main liaison between customers, management and sales team.

Diploma, Finance And Financial Management Services

Certificate Iv, Finance And Financial Management Services

Advanced Diploma, Mechanical Engineering

Advanced Diploma Pto, Mechanical Engineering/Mechanical Technology/Technician