Dave Johnston Email & Phone Number

Melbourne, VIC, AU

Preston, Victoria, Australia

Melbourne, Victoria, Australia

• Implemented functional and compliant digital stock and finance management software.
• Validated digital architecture designs working alongside software and hardware engineers.
• Produced ad hoc reporting and documents for senior management.
• Responded to customer enquiries.
• Achieved Significant business fiscal growth through calculated investment, process improvement, team development and improvement in efficiency.
• Developed new process for employee evaluation which resulted in marked performance improvements.

Heatherton, Victoria, Australia

Melbourne, Victoria, Australia

• PERFORMANCE AND INITIATIVES ADVISOR - SHANNONS, APIA & CIL 05/2015 to 07/2016 Suncorp Group | Melbourne, Vic
• Assisted various business groups with document organisation and dissemination during analysis.
• Worked directly with both Management and front-line staff to achieve cohesive and complete Business Process Review.
• Responsible for creative design of new processes and implementation of tools for greater efficiency and compliance.
• Researched and updated all required documentation for compliance.
• Verified data integrity and accuracy.

Melbourne, Victoria, Australia

End to end business review and analysis

Melbourne, Victoria, Australia

• SENIOR PRICING ANALYST 01/2013 to 05/2015 Suncorp Group | Melbourne, VIC
• Achieved profitable growth and reduction in risk through knowledge and analysis-based pricing change implementation.
• In depth Portfolio Analysis
• Price Change Development and implementation including changes to pricing structure and factors.
• Stakeholder Management.
• Budget planning and Strategic Implementation.

Brisbane, Queensland, Australia

• Stakeholder Management and Relationship
• Working in a team environment
• Adhoc Report Building
• In depth Data Analysis
• Functional Model Report Development and Maintenance
• Created, developed and Integrated a reporting suite into the Business

Brisbane, Queensland, Australia

• Worked directly with Senior Management to achieve a net overall reduction in claim volume, average claim life and average claim cost.
• Responded to escalated customer requests.
• Customer Dispute Resolutions
• Training and coaching of Staff
• Extensive knowledge of products
• Claim process management

Melbourne, Victoria, Australia

• TEAM LEADER 2006 to 2011 Shannons Auctions & Insurance | Heatherton, VIC
• Assessed workloads to meet seasonal fluctuation needs.
• Implemented new working processes that delivered continued improvements.
• Provided constructive criticism regarding quality assurance on collections team phone calls.
• Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.

Diploma, Finance And Financial Management Services

Certificate Iv, Finance And Financial Management Services

Advanced Diploma, Mechanical Engineering

Advanced Diploma Pto, Mechanical Engineering/Mechanical Technology/Technician