Davelle Ampofo-Twumasi Email & Phone Number

Gambier, Oh, Us

United States

Serve as one of the primary points of contact for the Kenyon community, addressing technological issues via TOPdesk, phone, Google Chat, and walk-ins.Part of a team that expertly diagnoses over 5,590 technical issues yearly, including Wi-Fi connectivity, printer setup, andpassword management while enhancing user satisfaction through prompt and effective communication support.Handle customer complaints over the phone during shifts, managing a call volume of over 2,000 customers annually throughthe Helpline during the academic yearEmploy ticketing software for precise issue documentation and routing, enhancing IT staff's response efficiency.

United States

Assist in setting up, recording, and mixing live sound for various on-campus events, ensuring high-quality audio output and seamless transitions between performances.Orchestrate sound logistics for events, varying from solo acts to full bands, with complex setup requirements.Master technical execution and maintenance of sound equipment, ensuring high-fidelity and consistent performance.

Tysons Corner, Virginia, United States

Worked with a team to track and analyze over 50 key metrics using Pendo, resulting in the development of 7+ dashboards on Looker, providing actionable insights to multiple product leaders.Created detailed product documentation, including concept stories and use cases, which streamlined development processes.Analyzed user feedback using Python (Pandas) to derive actionable insights.

Tema, Greater Accra Region, Ghana

• Diagnosed and repaired over 60 mobile devices and computers monthly, demonstrating technical expertise across a range ofsmartphones and computers.• Exceeded customer expectations by achieving a 95% customer satisfaction rate through proactive resolution of complex technicalchallenges.• Updated and reinstalled operating systems, firmware, and applications on over 400 devices, successfully resolving about 90% ofsoftware-related issues on the first attempt

Education record

High School Diploma