David Orme Email & Phone Number

Kent, Wa, Us

Kent, Wa, Us

Greater Seattle Area

Working for a large reference laboratory performing root cause analysis of billing errors through the examination of HL7 records and related data elements on proprietary business systems. And reviewing client interrface CLIA functionality for required CAP licensing across the US network of laboratories. Providing weekly metrics for all billing applications. Employing MS Excel, Access, and SQL to distinguish patterns and target areas for improvement. Working with stakeholders and process owners to identify key areas of concern. Collating recommendations for EMR/EHR vendor modifications, end users process changes, and internal modifications on middleware systems.

Manage relationships with key vendors such as; Epic, General Electric Centricity, Liaison Technologies, PracticeFusion, HealthFusion, Aprima, Orchard, and more. Promoting process enhancements such as web services, provider facing analytics, government regulation changes. Helped to facilitate vendor needs, expedite problem resolution, manage project prioritization, document and maintain internal communications for vendor capability and process interactions.

United States

Managed EHR deployment for the Quest Diagnostics EHR platform with a diverse team across the US. Coordinated implementation projects with sales and customer trainers. Set customer expectation with feature capabilities and project management. Supported meaningful use needs for the providers and staff. Generated sales and service quotes to address customer needs.

Manage West Region Physician CPU Implementation projects with a staff of 21. Geography included 20 western states with ten laboratories. Coached and led the team to continuously improve in skills and understanding of the systems and related technology integrated with the HL7 interfaces. Provided year over year improvements in productivity and employee satisfaction scores. Developed reporting tools for insight in measuring productivity resulting in standardized and streamlined processes for the division. Increased transparency into the workings of implementing CPU interfaces with analytical reports which resulted in a jump in understanding by sales and growth in new sales. Supported sales with key customer presentations of company IT capabilities and assets. Led problem resolution teams to address operational issues with large clients to retain business. Contributed significantly to the documentation of processes, process improvements, and metrics allowing the company to outsource work for the EMR growth bubble.

Pacific Northwest

Worked as a technology specialist to assist sales teams in the five northwest states. My focus was to find solutions for physician and hospital customer laboratory connectivity needs. Demonstrated and sold our EHR, Care360 to providers in the pacific northwest. Consistently exceeded quota in helping to close new business and implement new solutions for existing customers to retain sales. Evaluated competitive products and developed target lists for the sales team to strategically reach new communities.

Promoted meritoriously from the Antrim Implementation Project Manger to manage the new Pacific Northwest IT department. Developed processes for a new department in Seattle and grew the staff from two to eight. Installed and supported remote teleprinters in provider offices for daily transmissions of completed lab reports. Provided application support and laboratory database management for the regional network of staff for the Antrim system. Introduced the PC to the management team desktop with email and file services. Installed and supported PC based lab ordering systems to obtain new business from healthcare providers. Supported ROLM and Avaya telephone systems. Implemented ASTM electronic ordering interfaces with key customer LIMS and early EMRs. Assisted sales in customer presentations to sell IT capabilities. Successfully developed unique IT solutions to obtain new business.Relocated to Dublin Ca to become the Northern California Regional Laboratory director with similar roles and responsibilities and staff

Bachelor Of Science - Bs, Data Management/Data Analytics

Associate Of Science (A.S.), Clinical Laboratory Science/Medical Technology/Technologist

US Naval School of Health Sciences Basic Corps School Advanced Medical Technology NEC8506

Clinical Laboratory Science/Medical Technology/Technologist