Dave Vanden Bosch Email & Phone Number

I am a builder of mission-critical launches to delight customers while aligning people, process, technology and data:- First Amazon Robotics Warehouse in Southern Hemisphere- Start-up of international/emerging marketplace for Amazon Australia with first Customer Service site in AU for Earth's Most Customer Centric Company- Alexa , Prime Now and first BPO in Trinidad for Amazon.com- Dell Enterprise B2B Custom Configuration Solutions rolled out across Asia Pacific Japan Australia- First Dell Enterprise tech support sites in Canada- First inbound service site, first Canadian site for fastest growing BPO on Fortune 100Successful, results-driven executive leader with global experience across customer service, inbound/outbound sales, collections, business process outsourcing, quality, e-commerce, operations, logistics, supply chain, technology, AI robotics and automation. A problem solver, adept at identifying initiatives that improve customer satisfaction, cost-to-serve and fuel growth:- Consistently Top 10 Amazon Robotics site based on global benchmarking- Lean six sigma focus saved $21.8M in 2023- Led project to increase Amazon Robotics capacity/output by 50% post Covid-deployment- First Amazon Robotics site to launch Reverse Logistics and improved Sellable Yield from 55% to 63%- Ship Dock safety improvement simultaneous with reduced sorter recirculation from 26% to 8.5% and Delivery Estimate Accuracy from 33bps to 3bps variance- Data driven continuous improvement reduced defects from 12% to 2% and quality from 55% to 85%- Re-engineered Dell Enterprise global quality program to save 75% and achieve 94% Net Promoter Score (NPS) Drives strategy while operationalizing the vision.

Listed skills include Cross Functional Team Leadership, Change Management, Customer Experience, Management, and 38 others.