Lead product strategy and user experience for an AI startup.▪ Drive product discovery and innovation, aligning technology with user needs▪ Implement user-centric and data-driven decision-making processes▪ Direct customer discovery to inform product development▪ Integrate AI technologies into user-friendly product offerings

Held progressively more senior roles: Senior UX Researcher, UX Manager, UX Director, Senior UX DirectorTransformed a global UX Research practice, driving product innovation and user-centric decision-making.Leadership & Team Building:▪ Scaled UX research from 2 to 100+ researchers across global offices▪ Managed team of 45+ professionals improving Job Seeker experience worldwide▪ Created UX community through semi-annual summits and global meetingsProduct & UX Innovation:▪ Advised C-suite and presented at company-wide meetings (10,000+ attendees)▪ Led user journey optimization, reducing reported issues by 80%▪ Pioneered UX research for Machine Learning Platform, accelerating company-wide AI adoption▪ Established best practices for GenAI LLM interface testingResearch Operations & Infrastructure:▪ Built UX Research Labs in four international locations▪ Developed insights repository with 2,600+ findings reports▪ Initiated design operations function, hiring key research staff▪ Managed $1M+ annual budget for research tools and activitiesProduct Discovery & User-Centric Design:▪ Embedded researchers in platform teams to inform AI model creation▪ Collaborated on live data prototypes for rapid iterative design testing▪ Expanded research methodologies to include generative and quantitative approaches

Directed UX research for credit products.▪ Increased annual membership by 50,000 accounts through checkout optimization▪ Led international research activities▪ Developed UX team best practices

Held progressively more senior roles: Senior UX Researcher, Lead UX Researcher, UX Design Manager▪ Led UX Design Team, reporting to Product Management EVP▪ Established company's first full-time research program▪ Validated product usability across international development teams

▪ Taught graduate students enrolled in the Master of Arts in Technical Communication program at night. ▪ Courses included project management and user experience research methods. ▪ Directed students' projects that involved real-world clients and required real-world deliverables.

▪ Joined a user experience consulting group as a partner. ▪ Acted as one of the principal research partners, handing research projects for key clients such as AT&T. ▪ Developed marketing materials and handled technology infrastructure policies.

Operated an independent user experience consulting firm.

▪ Delivered solutions to a variety of interface design problems and executed studies to provide solutions based in user research.▪ Delivered reports, presentations, and mock-ups based on best practices and relevant research.▪ Acted as a lead researcher supervising junior research associates.▪ Appeared in Forbes article as an expert usability commentator.

▪ Trained and mentored students at the Bachelor’s and Master’s level on topics such as user-centered design, usability, and web design. ▪ Conducted research about usability evaluation techniques and practices.▪ Courses taught included Web Design and Usability, Document Design, and Technical Writing Style.