Operations And Talent Acquisitions Manager
Current• Identify and source candidates through various channels such as job boards, social media, employee referrals, and networking events• Build and maintain a network and database of potential candidates, and strong relationships with clients, understanding their needs to reach their expectations• Coordinate the hiring process from screening resumes to final onboarding process• Develop and implement efficient systems and processes for scheduling, training, and quality… Show more • Identify and source candidates through various channels such as job boards, social media, employee referrals, and networking events• Build and maintain a network and database of potential candidates, and strong relationships with clients, understanding their needs to reach their expectations• Coordinate the hiring process from screening resumes to final onboarding process• Develop and implement efficient systems and processes for scheduling, training, and quality control• Collaborate with cross-functional teams to identify and resolve issues affecting customers• Provide support to customers in person, over the phone, and through email/written communication• Address customer complaints and escalations, ensuring timely resolution and customer satisfaction• Monitor and analyze performance metrics to continuously improve the efficiency and quality of support services• Manage the purchasing of all cleaning supplies and equipment, negotiating favorable terms and managing inventory levels• Lead and train a team of 67 cleaners in providing high-quality cleaning services to commercial and residential clients Show less