- Successfully establishment and management of a new global Speedshield.com website and 2 new e-commerce stores.- Establishment of digital team at Speedshield; responsible for digital transformation, and delivering customer experience (CX) and operational improvements through digital channels and mediums.- Responsible for company Digital Marketing Strategy development and execution.- Digital platform management for all company business systems- Management of company BI analytics and technology focussed business improvement initiatives.

Experienced Analytics, Modelling and Advisory Consultant.Expertise:- SEO Optimisation - Business Intelligence dashboard & reporting- Web analytics setup.- Google Analytics setup and configuration.- Google Ads/Microsoft Ads/Yahoo Ads marketing setup and configuration.- Business & cash flow forecasting.- Financial / Operational Analytics.- Expert Excel based business modelling.

- Led major cross-departmental project to implement 2 new contact centre, IVR and telephony applications, Zendesk and Amazon Connect.- Successfully migrated a key business unit away from legacy ERP to a cloud based SaaS solution stack of Katana MRP, Xero Accounting & Prospect CRM along with custom API development.- Successfully managed Microsoft Teams telephony upgrade across 15 branches over 2 business units.- Led critical IT migration project for new business acquisition, Pacific Materials Handling into Adaptalift's eco-system.- Project lead for high value IT, BI & operational projects across the group- Management of Group Business Optimisation team, incorporating Business Intelligence analytics and process improvement initiatives.

- Lead on numerous digital transformation initiatives- Establishment and management of the data / Business Intelligence reporting & request processes- Key financial and business plan modelling for various new initiatives and projects- Project lead for high value IT, BI & operational projects across the group- Led the establishment of Adaptalift Truck Rentals from a concept to reality, including financial modelling, business planning, system setup and operational management for this exciting new business.(https://www.adaptalifttruckrentals.com.au/)- Project Managed the development of a new Speedshield website.(https://www.speedshield.com)

Carhood is a start-up operating in the car sharing space with the aim of revolutionising the airport parking industry. Eligible car owners can list their vehicle on Carhood and receive a range of benefits such as free airport car parking, free car detailing, free airport shuttle service and the opportunity to earn money on their vehicle as it's rented out.- I performed various operational and financial consulting in support of this great business.

A key enabler to the transformation and evolution of Stagecoach Group into a digital data-driven business. I provided commercially focused analytics and modelling to support the development and assessment of new digital products and initiatives.- Successful ground-up development of group wide KPI’s across 18 Bus, 3 Coach & 3 Rail divisions.- Delivered Business Case modelling and development for evaluation of new products and initiatives across the group.- Experienced utilisation of Business Intelligence tools such as Google Analytics, Tableau, Google Data Studio, Excel and SQL to provide analytics, insight, modelling and trends - Successful evaluation and delivery of product insights & analytics for Stagecoach Bus app Agile sprints. (1m+ user base)

Promotion to management of 3 functional areas; Remarketing, Fleet Services and Projects/Analytics teams. Totalling 11 people.- Managed - Analytical insights, Statistical Modelling & Tech Innovation Activities.- P&L responsibility. Inc Revenue Management.- Delivered Budgeting/forecasting for 3 operational functions + new products.- Engaged with C-level stakeholders on a weekly basis to communicate performance.- 3PL supplier management.- Exceeded all operational KPI’s on response times, and processing requirements.

Management of end-of-Lease Remarketing activities including: used-vehicle re-lease operations, national logistics and End-of-Lease contract terminations and operations.- P&L responsibility. Inc revenue management.- Introduced new business metrics such as team KPI management & reporting.- Improved profits by +15% through strategic cost reduction and revenue uplift initiatives.- Revolutionised team efficiency by developing, organising and implementing a strategy to re-design supply chain. (‘Project ERIDE’)- Managed Thrifty/Europcar brokering and promotional services.

Defined, established and maintained the pan-Tasman ‘ROE/ROI’ commercial pricing strategy and framework. Tracking pricing movements, profitability and compliance across Australia & New Zealand.- Critically analysed portfolio performance to identify and leverage pricing opportunities. - Improved ‘ROE’ by +20% on low yielding accounts through profit improvement strategies.- Successful and regular engagement with sales team to provide new business pricing and profitability support.- Chaired weekly C-Level pricing committee for pricing reviews/approvals.

Managed interdepartmental process reviews utilising the LEAN methodology along with commercial impact of process changes.- Conducted ‘as is’ and ‘to be’ conceptual design/process review sessions.

Portfolio risk analytics across all passenger and light commercial vehicles in Australia & New Zealand.- Future/Residual Value projections via business-critical forecast modelling.- Monthly risk reporting, market commentary and portfolio residual risk exposure. - High impact analysis – Residual Value ‘RV’ reviews, Portfolio Valuations, Product Lifecycle Analysis, Supply/Demand modelling, Maintenance Risk ‘SMR’ modelling, Regression Analysis.

• Front line technical support for broadband and telephony customers• Technical escalation processing