David Albert Email & Phone Number

Greater San Diego Area

• Developed and executed policies for optimizing IT operations and infrastructure• Managed the System Center Configuration Manager server and tools• Used PowerShell scripting with SCCM and Barracuda RMM for AD management, application deployment, file management, and various tasks• Deployed ServerDeskPlus help desk ticketing system using a virtual server in ESXi environment• Responsible for server (hosted on ESXi boxes) and desktop updates through WSUS• Administered Active Directory - account creation, DNS, GPO, DHCP, including on-premises Exchange server• Configured and implemented Microsoft Deployment Toolkit for desktop image deployment• Spearheaded the migration of the entire company from Windows 7 to Windows 10• Created and delegated computer builds for new hires and upgrades to the IT team• Served as subject matter expert and escalation point for IT team• Responsible for all file restore requests and tracking monthly tape backups via Veeam• Collaborated across departments to work in harmony with business and IT initiatives

Escondido, Ca

• Setup MABS Backup• Responsible for server and desktop updates through WSUS• Implemented WDS image server• Deployed site to site VPN using Cradlepoint routers with LTE and Fortigate 200D firewalls• Consolidated and moved company shares to new DFS environment• Administered Active Directory - all aspects of AD (DNS, GPO, DHCP)• Managed AirWatch MDM for 400+ tablets and 50+ smartphones• Administered a failover cluster with 4 server RDS farm• Administered ESET v6 enterprise antivirus for 200+ endpoints

Carlsbad, Ca

• Facilitate post domain migration cleanup• Active Directory user and group membership administration• Office 365/Exchange Administration: license distribution, mailbox creation/delegation, distribution list creation and membership management• Network resource management for user community• Image/configure Windows 7, 8, 10, Mac, and Linux workstations• Apply hands-on desktop and LAN expertise.• Case tracking using NetSuite• Kaseya administration

San Diego

• ESXi using vCenter created virtual servers (2008, 2012) for web applications, SQL server, or custom project• Troubleshoot various applications such as Exchange, Active Directory, including Windows servers• Harden systems using ACAS• Migrated McAfee ePO Orchestrator server 4.6.9 to 6.5.2 and administered security policies• Troubleshoot, maintain, and perform upgrades as needed on Windows servers, operating systems• Monitor network connectivity issues and perform routine maintenance and upgrades• Overall ensuring that analysis and support for network failures, intrusions, upgrade support, and connectivity is handled efficiently at HP’s secure location in San Diego.

Carlsbad, Ca

• Project managed customer onboarding and order fulfillments related to extensions or customizations of P6 Primavera products: P6 EPPM, Team Member, API, Web Services, Progress Reporter, Contract Management, BI (Business Intelligence) • Setup Oracle WebLogic server on Window 2008 R2 servers• Installed and setup Oracle P6 Primavera business products to be hosted on WebLogic servers• On boarded new customers to the SpringBoard Cloud Platform and processes • Assisted or lead in formulating the specific solutions to address prioritized gaps • Developed and tested business processes, capabilities and architectures of the latest releases of Primavera solutions • Implemented, developed and deployed Primavera solutions to meet our customer's project management needs• Database administration (SQL and Oracle): restore, copy, migrate, upgrade, or create new databases for Primavera solutions • Citrix server (XenApp) application setup and administration• Active Directory and Group Policy management

Carlsbad, Ca

• Create, update, and respond to all IT incidents and service requests in the office. • Active Directory administration: add/remove users, share access, email• Serve as local office project manager for all IT-related IMAC (Install, Move, Add, and Change) activity and for all office users, to respond to questions and system problems• Implemented Microsoft Deployment Tools image server• Configure and maintain desktop operating systems and hardware in accordance with IT policies and standards. • Provide installation, reconfiguration, security, and disaster recovery services as required. • Conduct user training on the appropriate use of Colliers IT systems. • Maintain Windows Server 2008 R2 servers, mobile device, and telephony. • Perform regular backups and audits of IT systems to determine their integrity and security.

Carlsbad, Ca

• Tier 1, 2, and 3 support to 900+ endpoints • Administered VMware, Citrix sever, MS Exchange server, MS SQL, Active Directory, file and print servers• Provide support for server backup and restore operations, including support for the UPS environment. • Install, configure, and maintain the organization's desktops and servers. • Active Directory: create, update and maintain computer accounts/group policy/user accounts• Implemented company PC deployment process using Altiris Deployment Solutions • Assist remote users with setting up and using our Citrix Access Gateway environment • Supported all Apple environment issues (Mac OSX, Entourage, Safari, printing, etc.) • Supported users with smartphones, blackberry's, iPaq's (PDA's)• Remote desktop and server administration using SMS, RDP, DSView, Virtual Infrastructure client and Altiris • Assist Telecommunications Administrator with client installs and setups; including VOIP • Maintain wiring/data closets• Performed daily system/database backups using VERITAS Backup Exec

• Performed support for all inbound Help Desk requests through phone, email and in person • Supported brokerage web site end-users with tools, documents, downloads, processes etc. • Monitor web servers for performance and utilization • Generated new business by following up with brokers who visited SCME's web sites through Salesforce • Supported 500+ employees with Citrix from various remote locations • Desktop administration using Novell's management software; configuration and imaging using Ghost • Administered user accounts for DU (desktop underwriter) and LP (loan prospector) applications

Carlsbad, Ca

• Supported all locations nationwide as Level 2 Support • Used Remedy and Excel to document and record all reported issues • Responsible for purchasing and setup of new cable and/or POTS installations from local vendors • Called clubs for phone support as needed

• Responsible for all infrastructure support to all offices (LAN, WAN, Telecommunications, Hardware and Software) • Supported all satellite offices & 100+ users in 18 states including Canada. • Recommended and installed new system upgrades and hardware/software • Performed daily system/database backups using VERITAS Backup Exec (tape rotations for the various Dailies, Weeklies, Monthlies, and Annuals) of our Windows NT and 2000 server and Citrix Terminal server environment.• Researched and implemented virus protection • Supported Citrix Terminal Server with ICS client to all of our remote offices.• Traveled as needed for supporting infrastructure

Information Technology

Information Technology