David Albert Email & Phone Number

Greater San Diego Area

• Developed and executed policies for optimizing IT operations and infrastructure
• Managed the System Center Configuration Manager server and tools
• Used PowerShell scripting with SCCM and Barracuda RMM for AD management, application deployment, file management, and various tasks
• Deployed ServerDeskPlus help desk ticketing system using a virtual server in ESXi environment
• Responsible for server (hosted on ESXi boxes) and desktop updates through WSUS
• Administered Active Directory - account creation, DNS, GPO, DHCP, including on-premises Exchange server

Escondido, CA

• Setup MABS Backup
• Responsible for server and desktop updates through WSUS
• Implemented WDS image server
• Deployed site to site VPN using Cradlepoint routers with LTE and Fortigate 200D firewalls
• Consolidated and moved company shares to new DFS environment
• Administered Active Directory - all aspects of AD (DNS, GPO, DHCP)

Carlsbad, CA

• Facilitate post domain migration cleanup
• Active Directory user and group membership administration
• Office 365/Exchange Administration: license distribution, mailbox creation/delegation, distribution list creation and membership management
• Network resource management for user community
• Image/configure Windows 7, 8, 10, Mac, and Linux workstations
• Apply hands-on desktop and LAN expertise.

San Diego

• ESXi using vCenter created virtual servers (2008, 2012) for web applications, SQL server, or custom project
• Troubleshoot various applications such as Exchange, Active Directory, including Windows servers
• Harden systems using ACAS
• Migrated McAfee ePO Orchestrator server 4.6.9 to 6.5.2 and administered security policies
• Troubleshoot, maintain, and perform upgrades as needed on Windows servers, operating systems
• Monitor network connectivity issues and perform routine maintenance and upgrades

Carlsbad, CA

• Project managed customer onboarding and order fulfillments related to extensions or customizations of P6 Primavera products: P6 EPPM, Team Member, API, Web Services, Progress Reporter, Contract Management, BI (Business.
• Setup Oracle WebLogic server on Window 2008 R2 servers
• Installed and setup Oracle P6 Primavera business products to be hosted on WebLogic servers
• On boarded new customers to the SpringBoard Cloud Platform and processes
• Assisted or lead in formulating the specific solutions to address prioritized gaps
• Developed and tested business processes, capabilities and architectures of the latest releases of Primavera solutions

Carlsbad, CA

• Create, update, and respond to all IT incidents and service requests in the office.
• Active Directory administration: add/remove users, share access, email
• Serve as local office project manager for all IT-related IMAC (Install, Move, Add, and Change) activity and for all office users, to respond to questions and system problems
• Implemented Microsoft Deployment Tools image server
• Configure and maintain desktop operating systems and hardware in accordance with IT policies and standards.
• Provide installation, reconfiguration, security, and disaster recovery services as required.

Carlsbad, CA

• Tier 1, 2, and 3 support to 900+ endpoints
• Administered VMware, Citrix sever, MS Exchange server, MS SQL, Active Directory, file and print servers
• Provide support for server backup and restore operations, including support for the UPS environment.
• Install, configure, and maintain the organization's desktops and servers.
• Active Directory: create, update and maintain computer accounts/group policy/user accounts
• Implemented company PC deployment process using Altiris Deployment Solutions

• Performed support for all inbound Help Desk requests through phone, email and in person
• Supported brokerage web site end-users with tools, documents, downloads, processes etc.
• Monitor web servers for performance and utilization
• Generated new business by following up with brokers who visited SCME's web sites through Salesforce
• Supported 500+ employees with Citrix from various remote locations
• Desktop administration using Novell's management software; configuration and imaging using Ghost

Carlsbad, CA

• Supported all locations nationwide as Level 2 Support
• Used Remedy and Excel to document and record all reported issues
• Responsible for purchasing and setup of new cable and/or POTS installations from local vendors
• Called clubs for phone support as needed

• Responsible for all infrastructure support to all offices (LAN, WAN, Telecommunications, Hardware and Software)
• Supported all satellite offices & 100+ users in 18 states including Canada.
• Recommended and installed new system upgrades and hardware/software
• Performed daily system/database backups using VERITAS Backup Exec (tape rotations for the various Dailies, Weeklies, Monthlies, and Annuals) of our Windows NT and 2000 server and Citrix Terminal server environment.
• Researched and implemented virus protection
• Supported Citrix Terminal Server with ICS client to all of our remote offices.

Information Technology

Information Technology