David Allen Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Led Australia’s largest franchise network of ~3500 Licensed Post Offices (LPO) and Community Postal Agents (CPA) including stakeholder engagement across Licensee groups and Unions. Drove strategic planning and delivery of projects to improve outlet operations and increase revenue. Responsible for the project management and product release planning, support.

Melbourne, Victoria, Australia

Managed the relationship between Australia’s largest logistics provider and largest retail network ensuring ~4400 retail outlets had support across first and last mile processing, retail transaction management, safety and resource management. Led the operational capacity planning, resource management, risk management and process optimisation for the retail.

Victoria, Australia

Implemented the Integrated Customer Channel Strategy for the Customer & Community team working across the Retail, Digital and Customer Contact Centre channels.

Victoria, Australia

Responsible for ensuring the planning and implementation of enterprise projects impacting retail using robust project and risk management methodologies

Victoria, Australia

Managed a small team responsible for onboarding new retail transactions into the Australia Post Retail network including working between the customer and frontline staff to ensure effective and efficient transaction processes.

Manage the implementation of new Identity Services transactions from the design stage through build, testing and release to the Australia Post retail network.

Australia

Managed the National production and delivery of addressed business to consumer mail items