David Andersen Email & Phone Number

Lincoln, Ne, Us

Lincoln, Nebraska, United States

As Director of Customer Strategy, my role is to oversee and drive the development and execution of customer-centric strategies aimed at enhancing the overall customer experience and maximizing customer satisfaction. I am responsible for shaping the way our organization interacts with and serves its customers, with a strong focus on leveraging data-driven insights and innovative approaches.key responsibilities include:• Oversee the development and execution of customer-centric strategies, enhancing overall satisfaction and retention.• Provide strategic oversight on technology initiatives, ensuring alignment with business goals.• Gather and analyze customer data to inform strategic decisions and improve services.• Mapping customer journeys to identify pain points and streamline processes.• Implement feedback systems to continuously improve customer experience and services.• Employ predictive analytics to reduce churn and maximize customer lifetime value.

Lincoln, Nebraska, United States

It is my responsibility as a technical visionary of DataVizion to lead the development of profitable products and services that meet the needs of our customers. I partner with Marketing and the leadership team of DataVizion to bring those products to market.I provide technical thought leadership, towards making decisions that will impact the current and future operations of both DataVizion and it's customers.My key responsibilities contain: • Conducting research about markets, competitors, and user personas • Developing Strategy - including goals, objectives, overviews and rough timelines. • Communication of the strategy to all key stakeholders. • Coordinating product development with relevant teams, like Marketing, sales, and individual business units of DataVizion • Lastly, Acting on direct feedback and Data Analysis, by running through the product development lifecycle again.

- As a Palo Alto Networks Certified Network Security Engineer (PCNSE); I design, deploy, maintain and troubleshoot the vast majority of Palo Alto Networks-based network security implementations.- As an Aruba certified mobility professional (ACMP); I am responsible for designing, implementing, and supporting Aruba WLAN environments.- As an Aruba certified ClearPass Professional (ACCP); I deploy modern authentication and network access control solutions across multivendor environments.-As an Aruba certified switching Professional (ACSP); I design and deploy, modern switching and routing environments that are tightly integrated to the security and authentication appliances as required in todays security conscious environments.Duties:•Complete configuration, installation and support of equipment in a small, medium, or large business environment to the specifications of client proposals. •Troubleshoot and resolve computer related issues when contacted by clients by providing both on-site and remote support.•Managing assigned projects and program components to deliver services in accordance with established objectives.•Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support.•Technologies of expertise include, but are not limited to Firewalls, Network Switching and Routing, Servers, Storage and backup technologies.•Apply professional quality project management expertise to managing tasks across multiple concurrent information technology-related projects. •See to the timely completion of all activities in the entire project life cycle, including plan development, task definition, forming project teams, meet with stakeholders, status reporting, and project documentation. •Proactively and assertively addresses issues as they arise. •Coordinates with vendors and their project managers on project plan development, implementation, and deployments, as needed.

Crete, Ne

• Responsible for managing, configuring, maintaining, implementing, and designing network architecture for three college campuses using Cisco routers, switches, ASA Firewalls, and Wireless LAN Controllers. • Monitor and maintain network security and availability through traffic monitors such as SolarWinds, Palo-Alto, Netflow, Splunk and Cacti.• Ensure wide area, local area and remote network connectivity of all workstations, servers, mobile devices, network storage and appliances.• Administer all equipment, hardware and software upgrades.• Perform network design, preventative maintenance and capacity planning.• Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.• Interact and collaborate with vendors, outsourcers, and contractors to secure network products and services.• Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and business continuity.• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.• Meet or exceed service level agreements with end users.• Assist System Administrator with duties such as DNS/Active Directory maintenance, Server installation with Windows2003/2008R2/2012 and Linux Red Hat/Ubuntu/CentOS, and implementing backup solutions such as tape, SAN’s, deduplication appliances, and cloud storage.• Manage and/or provide guidance to student workers and other members of the team.• Instructor for the IST-422 Computer Networking II course at Doane College, with the primary objective being Cisco’s top-down network design.

Team focal for the district area to oversee the deployment of Hewlett-Packard’s commercial business management application and “phone home” software.Responsible for passing an annual qualification exam to service and maintain Cisco products through the Cisco TPM (third party maintainer) service training program.Qualified to install, service and administer storage arrays, switches, enterprise and industrial standard servers along with the operating systems they are associated with; such as Windows Server 2003/2008, Linux, HPUX, Windows XP/Vista/7.

Responsible for troubleshooting, diagnosis, and cost effective repairs of DEC/Compaq/HP servers, computers, laptops, printers and plotters.Helps customers to understand more about the functionality of the product they purchased and how to achieve optimal results.

Bachelor Of Science (Bs), Management Information Systems, General

Management of Information Systems

Associate Of Science (A.S.), Computer Science

Computer Science