David Ashton Email and Phone Number
rochester, new york, united states
David Ashton's Location
Rochester, New York Metropolitan Area, United States
David Ashton's Contact Details
David Ashton work email
- Valid
- Valid
- Valid
David Ashton personal email
n/a
David Ashton phone numbers
About David Ashton
Senior leader who enjoys collaborating with others to solve problems, improve processes and drive business value. Cross functional experience across: Client Services, Operations, Program Management, Customer Experience, Global Services Delivery, Offering Development, Strategic Planning and Support Services.
David Ashton's Current Company Details
Catertrax
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Vice President of Client Services
rochester, new york, united states
- Website:
- catertrax.com
- Employees:
- 83
David Ashton Work Experience Details
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Vice President Of Client ServicesCatertrax Oct 2022 - PresentRochester, New York, United StatesLead the teams responsible for the Implementation, Configuration (Build), Menu, Training, and ongoing Support and Menu lifecycle.• Ensure high quality, on time delivery for all services.• Develop and deploy repeatable tools and process to drive continuous improvement.• Drive Customer Experience programs for across all critical touchpoints, including closed loop follow up.
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Director Of Client ServicesCatertrax Jan 2019 - Oct 2022Rochester, New York AreaLed the delivery teams responsible for the Implementation, Configuration (Build), Menu, Training and Deployment (Launch).• Re-engineered delivery processes and deployed low code, no code tool (Quickbase) to support changes.• Program Manager for market expansion into the UK (Oct. 2021 – Oct. 2022). Managed the plan and activities across all business functions to ensure all program milestones and goals were achieved.
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Manager, Voc Platform And StrategyXerox Jun 2015 - Sep 2018Webster, NyManaged global relationship survey program(s) for direct and indirect channels, as well as managed a suite of transactional survey programs. • Supported and influenced Xerox global customer experience strategy.• Drove increased employee awareness through training, webinars and communication. Managed development and provided content for new customer experience training class for all employees. Over 3,000 employees completed online class in first 45 days.• Embedded customer experience in existing sales management process driving a 30% increase in survey responses. Voice of Customer integration with Salesforce.com enables Net Promoter Score (NPS) visibility at the account, and eliminates $30,000 license fees per year.• Implemented series of process improvements to reduce survey preparation from two weeks to three days. Collaborated with cross functional teams to identify new insights and influence actions to improve delivery around Technical Service and Supplies.• Created repeatable templates to streamline development of new programs, reducing cycle time and error rates significantly. Implemented change control processes to manage 50-60 changes per year. -
Customer Experience Program ManagerXerox Jul 2012 - Jun 2015Drove deployment and adoption of the Xerox global relationship survey program in the U.S., and coordinated with global program team to ensure consistency and share best practices.• Developed management process to inspect percentage of accounts with survey eligible contacts, driving a 250% improvement over two years.• Managed global “Partner and Customer Experience Council’ with over twenty senior executives. Council met five times per year to review results, key insights and status against systemic issues.
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Global Services Delivery Executive / Service Delivery ManagerXerox Aug 2009 - Jul 2012Rochester, New York AreaManaged overall service delivery of Managed Print Services (MPS) agreement to a large global telecommunication company, with more than 25,000 output devices at over 3,500 locations in the U.S., supporting more than 225,000 end users generating over 500 million pages per year.• Optimized fleet 41% by re-engineering numerous internal business processes• Stabilized operational performance and achieved 100% Service Level attainment driving $600,000 year over year cost savings.• Reduced costs through process improvements driving 22% Gross Profit improvement.
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Manager, Services EnablementXerox Mar 2005 - Aug 2009Rochester, New York AreaDeveloped delivery strategy and enabled new service offerings to support transition to services-led strategy. Deployed new “packaged” services to 1500 field delivery resources and delivered $100M of new signings in 2008. Supported delivery transformation initiatives providing input on organizational design, job profile development, and skill requirements
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Services Support ManagerXerox Jul 2001 - Mar 2005Rochester, New York AreaAs part of the global program office, I supported the offering development, release management, business process development and field enablement for the customer facing support services. Coordinated the development of the North American Help Desk strategy for Xerox Office Services (i.e. Managed Print Services) across various support organizations.
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Office Products SupportXerox Mar 1995 - Jul 2001System Integration and technical support programs to enable Xerox transition to network enabled products (from standalone light lens). Work with product engineering teams to resolve 3rd level support issues, train and enable field engineers to support network enabled products, managed print driver support team for windows, DOS, UNIX and Mac.
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As400 Help Desk RepresentativeIbm Oct 1993 - Mar 1995Rochester, NyIBM Global Services (ISSC) AS400 Help Desk Customer Support Representative provided Tier 1 and Tier 2 support to end users. Also supported special project focused on developing Move, Add, and Change process for early adopter IT outsourcing companies. -
System Integration Test EngineerXerox Mar 1991 - Oct 1993Rochester, NyPerformed Systems Integration testing for the Xerox DocuTech Network Publisher products, 1st and 2nd generation.
David Ashton Skills
Service Delivery
Leadership
Change Management
P&l Management
Communication Skills
Technical Skillset
It Solutions
Time To Market
Customer Support
Customer Experience Management
Integration
Program Management
Customer Experience
Managed Services
Management
Team Leadership
Vendor Management
Strategy
Business Analysis
Cross Functional Team Leadership
Business Process Improvement
Customer Relationship Management
Six Sigma
Nps
Process Improvement
Outsourcing
Qualtrics
Maritzcx
Project Management
Account Management
Strategic Planning
Operations Excellence
Quality Assurance
Survey Design
User Acceptance Testing
Software As A Service
Salesforce.com
Problem Solving
Presentation Skills
Training And Development
Process Design And Improvement
Business Process
Team Building
Training
Enterprise Software
Enterprise Account Management
Driving Results
Survey Methodology
Online Survey Design
Satmetrix
Cross Team Collaboration
David Ashton Education Details
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Executive Program -
Computer Science
Frequently Asked Questions about David Ashton
What company does David Ashton work for?
David Ashton works for Catertrax
What is David Ashton's role at the current company?
David Ashton's current role is Vice President of Client Services.
What is David Ashton's email address?
David Ashton's email address is da****@****rox.com
What is David Ashton's direct phone number?
David Ashton's direct phone number is +158542*****
What schools did David Ashton attend?
David Ashton attended Rochester Institute Of Technology, Suny Geneseo.
What skills is David Ashton known for?
David Ashton has skills like Service Delivery, Leadership, Change Management, P&l Management, Communication Skills, Technical Skillset, It Solutions, Time To Market, Customer Support, Customer Experience Management, Integration, Program Management.
Who are David Ashton's colleagues?
David Ashton's colleagues are Marcus Neely, Luke Spaid, Ashley J. Ditch, Chanel White, Steve Pigula, Brett Charles, Dakota Miller.
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David Ashton
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David Ashton
Associate Creative Director @ Lumen Technologies | Thedavidashton.ComAustin, Texas Metropolitan Area3iris-worldwide.com, sunpowercorp.com, lumen.com -
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