My role as a Patient Services Administrator is pivotal in orchestrating critical support for NHS personnel seeking access to psychotherapy intervention. I am committed to ensuring that every patient's journey is seamless and well coordinated, from their initial assessment to their recovery. My duties include:• Accurately processing registrations, enabling clinicians to determine the optimum therapy pathway for patients.• Ensuring patients receive an initial assessment for the provision of case management by a Lead Clinician.• Liaising with internal and external therapy providers to establish the arrangement of patient treatment.

Since becoming the Groups Administrative Lead, I have successfully established a simplified and effective system for the management of group therapy referrals and auditing. This has been achieved by implementing a number of changes to how the groups processes were previously maintained. The changes implemented include:• Overhauling the groups spreadsheet log and replacing it with a more streamlined version that ensures data is accurate, up-to-date and easy to read, with the help of a traffic light system indicating where each patient is situated along their group therapy journey.• Daily monitoring of the designated group therapy email inbox, to arrange the initiation of referrals to group facilitators.• Uploading group attendance information and therapy discharge scores to patient records, subsequently informing the Senior Management Team if the discharge scores are high or indicate the patient may still be at risk.• Verifying the capacity of available therapy groups on a weekly basis to enact any changes that will need to be included in our MDT template.• Coordinating with the organisation’s Communications Team, to promote each group's upcoming commencement in our staff newsletter.

Deputising for the IT Lead, I process assistance requests submitted by colleagues. My duties include:• Prioritising assistance requests according to their urgency.• Ascertaining colleague availability to provide suitable assistance.• Executing a definitive solution.

Working alongside the Data Team, I create searches using information extracted from clinical coding to ensure every phase of a patient’s journey is captured from registration to recovery. My duties include: • Correlating information contained within the organisations Safeguarding spreadsheet with the data held on EMIS Web into one active search. This aids us in the detection and rectification of any anomalies that may appear within the patient's record.

Collaborating with the Management Team, I facilitate the integration of SharePoint. My duties include:• Reviewing and amending the organisation's process documents, providing guidance on how to perform each step of a specific process.• Liaising with the Senior Management Team on the approval of the updated process documents.• Uploading the process documents to the designated folder within SharePoint.

I support the Operations Manager in processing and executing medical report requests. My duties include:• Logging all medical report requests on the organisations report spreadsheet as soon as the requests are received, updating each stage of the process using a colour coding system. • Ensuring that clinicians complete the reports are with accuracy within set deadlines.• Providing patients with a draft version of the report to review for any amendments needed and to approve delivery of the report to requestors.• Liaising with the Finance Officer for the provision of invoices to the relevant requestors.

With continuous provision of daily administration, I ensured that patient-focused outcomes were successfully completed for the organisation. My duties included:• Morning briefings to establish clinician commitments• Allocating tasks to clinicians based on their schedules• Actioning daily administrative tasks including referrals, medical reports and clinical coding• Supporting my team with their organisational development opportunities • Agility in processing organisational priorities alongside my regular duties

As a member of the Reception Team, I provided a high level of service to patients, doctors, nurses and other members of the practice team in conjunction with an effective telephone enquiry service to patients and the public. My duties included:• Greeting and directing patients and other visitors• Receiving and processing registration documents from new patients• Booking appointments for various services provided at the clinic• Processing and distributing prescriptions• Responding to the needs of doctors and nurses during surgery hours• Collecting payments from patients for non-NHS services• Dealing with general enquiries and complaints