Manage the success of projects using established release planning andprocesses to ensure releases meet customer needs,budget and timeline.Plan & oversee the development and deployment of multiple softwarereleases throughout their life cycle with release testing plans to verifyoverall integrity of product before release.Coordinate release build and validation with technical teams &stakeholders, ensuring quality of all release components is successfulwhile providing detailed status reports and project updates.Developed & implemented a release management system to ensureeffective and timely deployment of software releases.Facilitate feedback discussions with teams in ways of improving builds andautomating our test plans before push to PROD.

Ensuring agile principles are adhered to, assisting & supporting teams with managing and prioritizing new developed sprint backlog to ensure accurate and timely product delivery.Ensuring acceptance Criteria was defined for the Product Backlog items.Facilitating meetings with distributed teams, vendors and stakeholders located worldwide to resolve impediments.Ensuring team level communication was created in the environment through conversations and documentations.Facilitating the implementation and adoption of agile principles and practices using scrum frameworkEnsured effective team interactions by setting agendas, scrum meetings & ceremonies towards the sprint goal.Helping product managers to manage all risk and dependencies and Jira alignment.Ensuring feedback and metrics from scrum team was appropriately worked on.Providing visibility into our target, commitment and progress towards the sprint goalEngaging in training organization towards agile transformation.Coached the product owner in prioritization techniques

Worked with multiple agile teams to foster a culture of collaboration and continuous improvement.Coached and empowered teams to self-organize and grow cross-functionally.Championed Agile concepts & methodologies outside of the software development teams, leading to the adoption of AgileLed and coached Product Owners to improve story writing & requirements gathering process, leading to an increase in customers Facilitated Scrum ceremonies such as daily stand-ups, backlog grooming, sprint planning, retrospectives, etc.

Led infrastructure projects to install fiber internet services, Oracle upgrades, NetApp cluster upgradesDiagnosed, troubleshooted and maintained hardware including, PC's printers, networking equipment and telephones.Managed ticket/service requests while meeting or exceeding defined service level expectationsManaged current systems, and upgraded future systems in a Windows workstation and server environment.Maintained inventories, conducted on-site training to promote efficient operations, and answer questions to avoid or resolve systems-related problems.

Managed various areas of support including email and Windows installation, configuration and upgrade issues.Maintained and monitored support for all TCP/IP network configurations.Installed and performed repairs to hardware, software, and peripheral equipment.Setup equipment for employee use, ensuring proper installation of operating systems and necessary software.Achieved a high level of customer satisfaction.Helped teachers and interacted with students during class as part of the Gates program.Troubleshot with remote access applications like Apple Remote Desktop and Team-Viewer 7.Provided phone support.