Focused on steering expansive teams and projects to align with strategic corporate goals, significantly reducing batch and point interfaces, and elevating customer operational capabilities. Led a 200-person product, architecture, and engineering team, managing over 200 Agile projects annually. Oversaw 1500+ technology integration assets, supporting 14B transactions yearly, enhancing API and peer-based services for digital platforms, contact centers, and external vendors across various business lines. Lost position due to company-wide restructuring layoff.Key Functions and competencies: executive management, cross-functional team leadership, Agile processes, vendor relations, IT business strategy, Microservices, AWS cloud solution frameworks, CI/CD pipeline automation, service observabilitySelect Achievements • Helped the company save $10M in operating expenses by revising data movement processes. • Established a strategy that simplified and standardized connections between consumer and publisher applications, moving towards AWS cloud and peer-based architecture across multiple technology frameworks. • Generated $60M in annualized business value by simplifying integrations, enhancing user experience, and reducing technology costs. • Reduced data latency to enhance digital usability and decrease call center and email customer channel costs by simplifying claim and coverage data feeds to the cloud with AWS S3 and Databricks ETL. • Improved agent and digital user experiences by transitioning from on-prem data centers to AWS cloud, which is projected to save $30M in total cost of ownership (TCO). Solutions spanning many technology frameworks and stacks (EDI Edifecs x12 and HL7, Layer 7, Kong, Jboss EAP 7, OpenShift FUSE 7.1, Apache Camel and Kafka, OpenShift Spring Boot, Python, AWS S3 Glue Lambda, data movement via Airflow, Databricks and IBM DataStage).

Directed technology applications and data for a 400-person organization with a $60M annual budget, partnering with business leadership across seven national government segments, including Medicare Advantage and Medicaid, enhancing operational efficiency and strategic planning. Orchestrated high-level strategies and fostered partnerships that drove significant improvements in operational efficiency and strategic alignment across critical government sectors.Select Achievements • Successfully led teams through CMS sanctions recovery, delivering solutions for appeals and grievances tracking, which reactivated business marketing and prevented further disenrollments. • Renewed the data management platform by integrating 71 source systems into Teradata, creating 17 analytics domains, securing two innovation patents, and enhancing data trust and analytic speed. • Partnered with ESI to migrate the pharmacy business, reducing the delivery schedule from 18 months to six months and ensuring the timely realization of merger value. • Created full-stack engineering teams and automation capabilities increasing delivery agility by 30%. Updated broker lead management with API and event-based architecture using AWS S3, Apache Kafka, Python, Java Spring Boot; eliminating batch process and enabling faster broker payments.

Accountable to multiple global business executives for US-based companies with expatriate employees and IGO/NGO organizations, led 200 person technology team in Spain, London, Glasgow, Antwerp, Delaware, and India. Oversight of teams responsible for 3 claim platforms (PowerBuilder, OS/400, and CICS), java-based digital and mobile applications, as well as CRM and back office applications on mainframe and Windows server infrastructure across global data centers. Select AchievementsEnhanced career architectures and unified operating models across international and enterprise technology teams, aligned infrastructure and financial standards and introduced photo-based claims for European mobile customers. Implemented standardized CRM solution using Microsoft Dynamics for US and Spain call centers, improving call handling and customer service metrics. Led implementation of automating operations assignments in Belgium and Scotland resulting in lower OpEx costs. Expanded use of OS/400 claim engine for JVs in Middle East, India and China, while navigating country restrictions.

As key partner for all application teams, led infrastructure portfolio intake, solution architecture, project management, and service management teams across national delivery of network, storage, server, contact center engineered solutions. $100 million annual portfolio, 150 projects, indirectly overseeing 2000+ employees and consultants towards portfolio objectives. • Evolved engagement model between application and infrastructure engineering teams for earlier engagement and tighter alignment and implemented new delivery methods, creating effective partnering teams. Established persistent funding for infrastructure portfolio and ongoing technical currency, improving resiliency. Improved fixed asset accounting and business funding for capital spend, enabling business visibility into spend. Updated service management processes, and implemented predictable monthly service impacting changes across enterprise, enabling higher predictability for patching and product currency. • Reduced baseline costs, increased density and smoothed utilization of data center storage and computing capacity including virtualization for remote employees, updated telecom networks with offshore vendors, and standardized virtual machines across server stacks.

Responsible for EDI, claim and fulfillment application teams for nationwide segments. 450 team members, 5 key assets running core service operations for US based medical business. Led turnaround strategy to meet business partnership and growth demands while improving service levels and overcoming production issues. The team delivered over 300% of the prior year capacity within 1 year, processing up to 800k claims per batch, unlocking Cigna’s ability to greatly expand PPO business in multiple markets across US. Successfully revised operating model impacting all team roles from architecture through batch operations to improve transparency and ability to transition capacity across business portfolio. Received CEO Annual Champions award in 2009 for recovering 97% Cigna facing Satyam offshore consultants to new company without impact to Cigna business.

ustomer Service Channel Sr Director, US Service Operations Application Management Senior Director, Billing Application Transformation Director, The Cigna Group | Sr Principal Consultant-Diamond Consulting Partners | Product & eCommerce Sales Technician-Compuware Corporation | Client Server Consultant-Seer TechnologiesSelect Achievements • Customer Service Channel Sr Director-Cigna: Revamped IVR system in 12 months, yielding $20M in self-service benefits for medical and dental call operations. • US Service Operations Application Management Senior Director-Cigna: Grew offshore delivery capability by over 300%, integrated Cigna delivery teams, saving over $800k on labor budget through standardized delivery practices. • Billing Application Transformation Director-Cigna: Re-designed approximately 60% of the existing billing system in less than 12 months to enable 24x7 processing for eligibility and rate changes.

Managed critical transformation release for a Fortune 500 insurer, coordinating a $14M budget and 100+ team for a unified agent portal, achieving $20M in premiums quoted in three months.