David Smith Email & Phone Number

Signal Mountain, TN, US

United States

• Focused on steering expansive teams and projects to align with strategic corporate goals, significantly reducing batch and point interfaces, and elevating customer operational capabilities. Led a 200-person product.
• Helped the company save $10M in operating expenses by revising data movement processes.
• Established a strategy that simplified and standardized connections between consumer and publisher applications, moving towards AWS cloud and peer-based architecture across multiple technology frameworks.
• Generated $60M in annualized business value by simplifying integrations, enhancing user experience, and reducing technology costs.
• Reduced data latency to enhance digital usability and decrease call center and email customer channel costs by simplifying claim and coverage data feeds to the cloud with AWS S3 and Databricks ETL.
• Improved agent and digital user experiences by transitioning from on-prem data centers to AWS cloud, which is projected to save $30M in total cost of ownership (TCO). Solutions spanning many technology frameworks and.

Greater Nashville Area, TN

• Directed technology applications and data for a 400-person organization with a $60M annual budget, partnering with business leadership across seven national government segments, including Medicare Advantage and.
• Successfully led teams through CMS sanctions recovery, delivering solutions for appeals and grievances tracking, which reactivated business marketing and prevented further disenrollments.
• Renewed the data management platform by integrating 71 source systems into Teradata, creating 17 analytics domains, securing two innovation patents, and enhancing data trust and analytic speed.
• Partnered with ESI to migrate the pharmacy business, reducing the delivery schedule from 18 months to six months and ensuring the timely realization of merger value.
• Created full-stack engineering teams and automation capabilities increasing delivery agility by 30%. Updated broker lead management with API and event-based architecture using AWS S3, Apache Kafka, Python, Java Spring.

Global

Accountable to multiple global business executives for US-based companies with expatriate employees and IGO/NGO organizations, led 200 person technology team in Spain, London, Glasgow, Antwerp, Delaware, and India. Oversight of teams responsible for 3 claim platforms (PowerBuilder, OS/400, and CICS), java-based digital and mobile applications, as well as.

Bloomfield, Connecticut, United States

• As key partner for all application teams, led infrastructure portfolio intake, solution architecture, project management, and service management teams across national delivery of network, storage, server, contact.
• Evolved engagement model between application and infrastructure engineering teams for earlier engagement and tighter alignment and implemented new delivery methods, creating effective partnering teams. Established.
• Reduced baseline costs, increased density and smoothed utilization of data center storage and computing capacity including virtualization for remote employees, updated telecom networks with offshore vendors, and.

Chattanooga, Tennessee, United States

Responsible for EDI, claim and fulfillment application teams for nationwide segments. 450 team members, 5 key assets running core service operations for US based medical business. Led turnaround strategy to meet business partnership and growth demands while improving service levels and overcoming production issues. The team delivered over 300% of the prior.

Bloomfield, Connecticut, United States

• ustomer Service Channel Sr Director, US Service Operations Application Management Senior Director, Billing Application Transformation Director, The Cigna Group | Sr Principal Consultant-Diamond Consulting Partners |.
• Customer Service Channel Sr Director-Cigna: Revamped IVR system in 12 months, yielding $20M in self-service benefits for medical and dental call operations.
• US Service Operations Application Management Senior Director-Cigna: Grew offshore delivery capability by over 300%, integrated Cigna delivery teams, saving over $800k on labor budget through standardized delivery.
• Billing Application Transformation Director-Cigna: Re-designed approximately 60% of the existing billing system in less than 12 months to enable 24x7 processing for eligibility and rate changes.

Chicago, Illinois, United States

Managed critical transformation release for a Fortune 500 insurer, coordinating a $14M budget and 100+ team for a unified agent portal, achieving $20M in premiums quoted in three months.