David B. Email & Phone Number

Grand Rapids, Mi, Us

West Michigan

West Michigan

Hired as a Sales manager to run the sales department at one location and was promoted to Operations Manager in charge of day-to-day sales and training at the dealership level across two locations. In my role as operations manager, I look for ways to improve the day-to-day operations and implement new policies/procedures related to sales, finance, and service. I oversee the accounts payable department and assist in the completion of proper reporting related to Financials.

Wyoming, Michigan, United States

I was hired to oversee, run day to day operations, and perform all sales manager duties at a brand new location. My duties consisted of overseeing the Sales, Service, and Finance departments while managing day to day expenses, building brand recognition and repeat business. In the time I was there the store received over 350 Google reviews with an average rating of 4.9. This was the second highest rating of franchises nationwide. Our finance department was ranked number 1 in Michigan. It was based on our ability to build from zero a portfolio worth 4.5 million dollars with a delinquency avg of less than 4%. Our sales department was ranked #1 for Sales in the state of Michigan from the 3rd month we opened. We consistently beat national averages on every metric from closing ratio, show percentage, inventory turnover, and avg down payment.

Greater Kalamazoo Area

In charge of overseeing 2 service locations and one sales location. I was hired to revamp the overall retail experience and reconfigure the day to day operations. Improved productivity in the Service department 40% while improving our customer service and cutting service comebacks by 2/3rds. On the retail side improved sales by 50% while maintaining margins and improving our overall Google and Facebook ratings. Unfortunately with COVID-19 my position was eliminated due to budgeting.

Kansas City, Missouri Area

Service Director in charge of multiple locations across three states. Position eliminated due to complete sale of the business, inventory and assets to a competitor.

Greater Grand Rapids, Michigan Area

Regional manager overseeing multiple locations across West Michigan that specialized in Buy Here Pay Here sales and leasing.

Greater Grand Rapids, Michigan Area

As VP of Operations, I hired, trained, coached, and mentored 8 staff during daily operations to build a top-performing team while overseeing risk management and regulatory compliance.Following is a short list of my accomplishments within this position: I oversaw all collections for a $12M+ subprime portfolio to achieve a 30-day delinquency below 3% while establishing clear collections procedures.I cultivated strategic banking relationships with main creditors.

Greater Grand Rapids, Michigan Area

As General Manager, I drove profit growth via strategic planning, short-and-long-term objective setting, and business development initiatives across multiple internal departments. Following is a short list of my accomplishments within this position: ♦ I hired, trained, and managed a 30-member staff across sales, finance, service, and body shop departments, monitoring operations to ensure efficiency.♦ I established a management philosophy to identify the “right” candidates for the job while supporting staff development; leading teams to operate at peak efficiency. I was directly responsible for the companies growth and profit.