David B. Email & Phone Number

Guildford, England, GB

Southern based; UK&I Wide

Managing services with a number of blue chip companies. Circa 20 year/s.Multiple customer engagement and political management. Site surveys, solution design & pricing - small to large proposals and team tender responses c.1m+, resourcing, material reqs, budget management, statistics reporting, customer follow up's and all associated engineering health &.

Porstmouth/Reading

Single point of contact (SPOC) to corporate client for all structured cabling and telephony break/fix service. Responsible for a managed service contract to maintain the 'telephony maintenance' account while keeping to high standards of customer process and contractual SLA's. Managing a team of 6no. UK based engineers and organising and implementing both.

Basingstoke/Farnborough/Bristol

Single point of contact (SPOC) for internal users at 3 large multi building campuses; Basingstoke, Bristol & Farnborough. Responsible for in class training for all users regarding; telephony and voice mail management. Monitoring of telephone fault queues and resolve either via internal resources and or, service partner engagement. Keeping full records of.

Portsmouth

Working at a customer location within the engineering team. Responsibilities included / but not limited to; maintenance and refurbish all Siemens Hicom telephones. Manage the service with the supplier to maintain telephone PCB board regular fixes. Maintain handset records and UK telephony stock management. Receive all deliveries and maintain stock records.