David Balester Email & Phone Number

• Manage a team of 8-12 direct report underwriters at varying levels of experience and authority.
• Extensive underwriting training experience in multiple property casualty lines.
• Referral and information source for multiple lines of business, underwriters, sales agents and others company wide.
• Assisting in suggesting and developing questions and underwriting criteria/researching classes and industries.
• Involvement in multiple special projects and initiatives.

• Utilize company underwriting criteria to evaluate risks for various lines of business.
• Perform independent verification of insured's operations.
• Review and process change requests on in-force policies.
• Evaluate in-force policies at renewal.
• Develop relationships with agencies.
• Participate in Underwriting Training for new products, directives and processes.

• Utilize company underwriting criteria to evaluate risks for various lines of business.
• Perform independent verification of insured's operations.
• Review and process change requests on in-force policies.
• Evaluate in-force policies at renewal.
• Develop relationships with agencies.
• Participate in Underwriting Training for new products, directives and processes.

• Responsibilities:
• Answer customers’ questions and if unable to answer their questions, direct them to the appropriate person
• Taking New Claims calls and entering the information using proper spelling, grammar, and punctuation
• Check voice mail, Customer Service Requests, and Policy Service Center Requests at scheduled times
• Utilize the Department Procedure Manual as appropriate
• Utilize GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system

Wilkes-Barre, PA

-Answering calls in a timely manner and referring them to varying departments depending on client needs-Dispatching emergency services, including the college's own emergency responders.-Providing information on request regarding daily college operations and events.-Preparing short dispatch reports regarding security incidents.-Dispatching maintenance.

Wilkes-Barre, PA

Job functions included:-Building rapport with clients.-Assisting clients with performing various tasks such as: medication administration, keeping appointments, hygiene, meal preparation and social skills.-Monitoring client behavior and applying de-escalation techniques when necessary.-Trained in the use of several restraint methods.