David Balester Email & Phone Number

• Manage a team of 8-12 direct report underwriters at varying levels of experience and authority.• Extensive underwriting training experience in multiple property casualty lines. • Referral and information source for multiple lines of business, underwriters, sales agents and others company wide.• Assisting in suggesting and developing questions and underwriting criteria/researching classes and industries. • Involvement in multiple special projects and initiatives.

• Utilize company underwriting criteria to evaluate risks for various lines of business. • Perform independent verification of insured's operations. • Review and process change requests on in-force policies. • Evaluate in-force policies at renewal. • Develop relationships with agencies. • Participate in Underwriting Training for new products, directives and processes.

• Utilize company underwriting criteria to evaluate risks for various lines of business.• Perform independent verification of insured's operations.• Review and process change requests on in-force policies.• Evaluate in-force policies at renewal.• Develop relationships with agencies.• Participate in Underwriting Training for new products, directives and processes.

Responsibilities:•Answer customers’ questions and if unable to answer their questions, direct them to the appropriate person •Taking New Claims calls and entering the information using proper spelling, grammar, and punctuation •Check voice mail, Customer Service Requests, and Policy Service Center Requests at scheduled times•Utilize the Department Procedure Manual as appropriate •Utilize GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system

Wilkes-Barre, Pa

-Answering calls in a timely manner and referring them to varying departments depending on client needs-Dispatching emergency services, including the college's own emergency responders.-Providing information on request regarding daily college operations and events.-Preparing short dispatch reports regarding security incidents.-Dispatching maintenance personnel to issues of varying severity.-Oversight of various vehicle and office keys to dispense to appropriate personnel and students as needed.

Wilkes-Barre, Pa

Job functions included:-Building rapport with clients.-Assisting clients with performing various tasks such as: medication administration, keeping appointments, hygiene, meal preparation and social skills.-Monitoring client behavior and applying de-escalation techniques when necessary.-Trained in the use of several restraint methods.