David Barber Email & Phone Number

London, England, United Kingdom

London, United Kingdom

Bluewolf, an IBM Company, is the global Salesforce consulting agency committed to creating customer and employee experiences that drive a return on innovation. We enable companies of any size and industry to deliver deeper, personalized customer journeys with Augmented Intelligence (AI) as a competitive advantage–now.

London, United Kingdom

The creation of a Marketing Cloud Consulting Practice within Media Measurement with an average 9.46/10 Salesforce Customer Satisfaction. Responsible for:• Development of packages and offerings ranging from Social Quick Start, to annual contracts• Effective and profitable delivery of services• Ensuring team utilisation and customer satisfaction targets are achieved• Achieving a Gross Profit target for the Marketing Cloud Practice• Hiring and development of new team members• Managing key client stakeholders on scoping, delivery, budgeting and renewals• Implementing Social Studio and Email Studio, focussing value adding initiatives and integrations with CRM platforms• Salesforce Certifications - Email Specialist and Social Specialist. Certified Salesforce University Trainer.

London, United Kingdom

Setting up and running the Salesforce Consulting Practice at Media Measurement. Enabling Salesforce Marketing Cloud customers on the platform and ensuring value from their investment.Media Measurement are an award winning agency. For 20 years, we have helped clients to measure their marketing communications activities – in traditional and social media. At the heart of what we do are three things: – Our rigorous, academically-validated research methodologies – Our skilled graduate analysts – Our single-minded focus on clients’ business objectives But we’re not only about measurement: we also help our clients to develop effective strategies for brand and reputation management, leveraging rich data from media content to create positive outcomes. We make your data smarter.

London, United Kingdom

Set up and ran the Professional Services organisation within Conversocial.Developed a core set of service offerings around Onboarding Conversocial Customers, developing Social Customer Care Playbooks, running workshops and consulting on best practice.Created a separate revenue stream for Professional Services work.Worked within the customer care industry with a wide range of clients including Tesco, Costa, First Great Western, Barclaycard, Debenhams and SSE

London, United Kingdom

Implementing Salesforce Marketing Cloud products (Radian6 and Buddy Media) across a wide range of clients, small and large.Understanding a client's needs and applying relevant services.Ramping up Partners in EMEA.Leading the Professional Services team in EMEA on a day-to-day basis.

London, United Kingdom

My role as a Senior Social Media Analyst with the Radian6 Professional Services Team involves taking responsibility for managing the pipeline of research work and creating bespoke research pieces on behalf of agencies and corporate organisations.The role is highly analytical and requires considerable organisational skills in order to ensure research pieces are delivered on time and to the exact specifications of the client. I have worked with some of the world’s leading brands to deliver insight reports which inform the planning and implementation of social media strategy.I have also had experience evaluating and implementing social media strategies within companies and seeing the process through to completion.Key Skills- Ability to manipulate and analyse large and complex datasets in Excel.- Advanced knowledge of the Radian6 Dashboard and Engagement Console.- Deep understanding of social media and its impact for clients.- Confident in undertaking and managing UK, Global and Pan-European insight reports.- Strategic mindset.- Excellent organisational and communication skills.

London, United Kingdom

Analysis of large data sets, uncovering trends and patterns in social media conversation. Setting up Boolean for brand specific searches within Radian6.Conducting research into brands, products and services, and creating actionable insights from the results.Configuring Radian6 to the needs of the user, training and developing users within organisations.About Radian6: Radian6 help brands listen to conversations in social media. We do this by providing access to our Saas (Software as a Service) platform, Radian6. We help a range of corporate organisations conduct complicated interrogation seamlessly on large data volumes.The Radian6 social media monitoring system operates in real-time and the user experience is enhanced by its award winning design, all of which sets Radian6 apart from the competition.

Supporting a team of chemists in a busy Metallurgy Laboratory. The role included being actively involved in the testing of substances for various elements and qualities, as well as supporting the management team in the general running of the Lab.Specific duties included keeping up-to-date records of the efficiency of instruments utilising spreadsheets, carrying out analysis on internal products and for external customers, collecting data on potential customers, being involved in an active marketing campaign targeting refractory companies across the UK and Spain.

Master Of Research (Mres), The Humanities

Ba Dual Honours, History And Human Resource Management