Broadband Maintenance Ottawa, Ontario October 2012 - PresentForeman / Manager Supervise the completion and inspection of projects that have been completed before billing. Read and interpret P&L’s on our projects. Manage staff (6-10 line, underground, fibre to the home and structured cabling technicians) on projects for Bell Canada/Expertech, Rogers Cable, Hydro Ottawa, East link, Videotron, Cogeco, and Allstream (Zayo). All of these projects were for the installations or maintenance of their fibre, copper and coax network infrastructures. Respond to customer complaints in a timely manner. Implement operational procedures, manage fleet and inventory controls. Collaborate with clients, municipalities, and homeowners to resolve day-to-day problems. I have extensive knowledge of most communities in the 613 area. As our contract covered all eastern Ontario.

Tandem Networks Inc Ottawa, Ontario Project Manager / Health & Safety Officer 2010 - Sept 2012Responsible for, and manage the health and safety program for Tandem Networks. Provide the Safety and technical training for any new equipment or process that we have implemented. Supervise the completion and inspection of projects that have been completed before billing. Our goal was to have no defects on jobs inspected by our clients. Read and interpret P&L’s reports. Managed projects for Bell Canada/Expertech, Rogers Cable, Atria Networks, Videotron, Cogeco, and Allstream (Zayo). All of these projects are for the installations of their fibre, copper and coax network infrastructures. Respond to customer complaints in a timely manner. Implement operational procedures, manage fleet and inventory controls. Manager the HR portfolio for any training, health and safety, and disciplining of staff and management - Established and implemented MSDS program and had binders made up for every truck - Assisted Tandem Networks Inc. in winning the Bell Canada / Expertech contract with my expertise and knowledge of the Bell processes. I completed all the paper work that was required for us to win the contract. Tandem Networks was one of the contractors for Bell Canada in eastern Ontario. - Implemented tool and inventory controls. Tandem Networks now have minimal stock on hand and in the trucks. Ordering for their projects is now done 48 hours in advance of the due date. Major tools now have to be signed out by the technician that is using them. - Implemented safety controls that all supervisors are to log site inspections on the projects tailboard and any infractions are to be dealt with immediately and corrected while on site. This has reduced safety infractions by 98%.

Pizza Hut Ottawa, Ontario Restaurant Manager Manage a full service restaurant with a team of 30 support staff consisting of Servers, Cooks, CSR’s, and Drivers. Plan organize, direct, control, and evaluate daily operations. Implement operational procedures, balance cash and complete balance sheet and cash reports. Responsible for inventory control and negotiate arrangements with suppliers for food and other supplies. Respond to customer complaints in a timely manner. Participate in marketing plans and the roll out of the plans to the staff. Set staff work schedules and monitor staff performance. Recruit and hire staff, train staff and conduct performance reviews.

Manage and supervise 20-30 unionized warehouse workers depending on the pick load. Implement operational procedures. Responsible for inventory control. Set staff work schedules and monitor staff performance. Accountable to make sure all the food was picked and placed on the pallets. Then to have the pallets loaded onto the tractor trailers nightly for the shipments to the Metro stores overnight.created a work book for all the shift managers with all the short cuts to enter the numbers into the system at the end of the night. This cut approximately 1 hour off the managers administrative time at the end of the day Trained and evaluated new warehouse pickers.

Technical Operations Manager Data Manage and coach a team 21 techs in a union environment. Provide the technical training and manage health and safety for technicians. Ensure the provisioning and assurance of Bell Canada’s data customers and networks. Supervise the daily completion of the techs loads. Manage Team’s budget for overtime, fleet and inventory of $6 million dollars. Mentor of staff for succession planning, and conduct midyear and year end performance assessments.Technical Manager Network Operations Manage and coach a team of 28 technicians in a union environment. Ensure the provisioning and maintenance of Bell Canada’s and Bell Nexia’s network in the Ottawa core and eastern Ontario. Manage health and safety for technicians. Mentor and train staff, doing midyear and year end performance assessments. Ensure the completion of all service order activity. Manage team’s budget for overtime, fleet and inventory of over $10 million. Technical Operations Manager I&R Manage 12 New Installation and Repair technicians in the Ottawa Core. Responsible for the mentoring, training and safety of employees. Supervise the daily completion of technician’s workloads. Manage Team’s budget for overtime, fleet, and inventory of over $3 million.Project Manager Project Manager for the deployment of the First Remote hand held computer for technicians. Responsible for training technicians and update software modifications with supplier.