David Biondo Email & Phone Number

Boston, Massachusetts, United States

Answering customer service calls from clients, agents and business entities. Handling calls related to general customer services issues, billing inquires, automobile, home and umbrella insurance policies. Acting as Trainer for all new customer service center representatives. Serving as main knowledge base for all employees in the service center. Resolving escalated customer conflicts. Providing management with updates of day-to-day issues to maintain a well-coordinated and effective team. Attending weekly sales management team meetings.

Boston, Massachusetts, United States

Answering customer service calls from clients, agents and business entities. Handling calls related to general customer services issues, billing inquires, automobile, home and umbrella insurance policies. Prepared registration paperwork, coverage change forms and any forms necessary to support client insurance policies. Responsible for printing and mailing client correspondence.

Boston, Massachusetts, United States

Analyzing policy coverages to ensure they meet company guidelines. Fixed errors with coverages and checked valuations of vehicles. Ensured the accuracy of driver ratings on policies.