David Brown Email & Phone Number

 Wrote automated tests for product development team to be used for continuous delivery Tested hotfixes for post-release issues from high-profile customers Gave in-depth technical knowledge of product suite to coworkers, customers, and partners Provided top level support for escalated technical issues submitted by customers and partners Provided guidance to junior and senior QA members Maintained entire QA infrastructure

 Addressed customer issues escalated from Level One support Provided first line support for internal sales and KnowledgeLake partners Tested software manually for case by case trouble shooting and research Created and maintained entire test domain environments on Hyper-V and VMware servers Worked with internal sales engineers to ensure their demo environments ran smoothly prior to client presentations Mentored Level One Support members Promoted to Software Test… Show more  Addressed customer issues escalated from Level One support Provided first line support for internal sales and KnowledgeLake partners Tested software manually for case by case trouble shooting and research Created and maintained entire test domain environments on Hyper-V and VMware servers Worked with internal sales engineers to ensure their demo environments ran smoothly prior to client presentations Mentored Level One Support members Promoted to Software Test Engineer Show less

 Provided first line support for KnowledgeLake customers Tested software manually for case by case trouble shooting and research Created and maintained entire test domain environments on Hyper-V and VMware servers Promoted to Level Two Support Technician

 Administered SharePoint 2007/2010/2013 servers for production use and testing  Tested new products to ensure smooth operability Updated in-house systems in compliance with newly released Microsoft updates and patches; ensured compatibility with current system Managed virtual machines on a Hyper-V Server Promoted to Level One Support Technician position

Saint Louis

 Assisted customers with purchases of sleep systems and accessories Key team member; Consistently exceeded goals and KPI numbers

Saint Louis

 Assisted customers with purchases of new home/car electronic systems of all kinds Key team member; aided in the education of product to fellow co-workers Provided customer support on electronics and technology systems Maintained inventory knowledge of various electronics: televisions, computers, phones, radios, tablets, mp3 players, gaming systems, and other home electronics

Saint Louis