David Buckley Email & Phone Number

Melbourne, Australia

CoTé is the premier independent partner of choice in Digital Customer Engagement, leveraging the best talent and smart technology to enable our customers to disrupt their markets. "We're about connecting the dots between technology and great customer experience".Global organisation with offices in Melbourne, Sydney, Brisbane and Singapore.Employer of choice in hiring the best talent from around the globe to build smart technology and to advise and deliver innovative solutions. Our digital customer engagement services expands from strategy and advisory, to delivery, change management and managed outcomes. CoTé focuses on enabling customers through innovative front-end technology, whilst leveraging the latest in cloud and infrastructure technologies.We will continue to build and invest in smart technologies that enable disruption and innovation for our clients and partners.

Melbourne, Australia

Manage Business Insights for the Australian Business Division and feed results into the broader Australian reporting structure. With staff located in Melbourne and Sydney our focus is on all Australian brands and states within the group for both direct and intermediated business.Responsibilities include development of revenue and expense budgets, operational and management reporting, business insights, analytics and operational risk management services. Functions include business planning, budgeting, projects / change management and support relationships with Business Intelligence, Information Technology and Risk & Compliance.

Melbourne, Australia

Managed the Business Performance and (risk) Assurance for the Direct Business segment. Retail Business was a national segment of approx. 200 staff writing direct business for all Australian states and brands. Developing and tracking all budgets and results we worked closely with internal/external service providers to support the business including Finance, IT, Risk, Marketing, Sales, Claims and Underwriting.One of four Senior Managers reporting to the General Manager this role contributed to business planning, strategy, communication and risk management. Responsibilities included P&L budgeting, operational and management reporting, business insights, analytics, and risk management services.

Melbourne, Australia

Managed business systems development and ongoing support including project office, risk management and all operational, management and financial reporting. Engaged with all areas of the business to develop business cases and manage projects and related systems development linked to data migrations, new products, sales, claims, underwriting and associate process improvements.

Melbourne, Australia

Relocated from Perth to Melbourne as part of IAG's acquisition of CGU Insurance to Manage CGU's business systems and e-commerce resources nationally including the systems help desk, requirement gathering, development, testing, implementation, operational reporting, and systems support functions.

Perth, Australia

Residing in Perth but working in Sydney each week, I managed several projects involving the acquisition of HIH Workers' Compensation and migration of their data onto IAG's systems. Specific involvement in requirements, design, testing, implementation and internal / external vendor management.

Perth, Australia

Managed all business systems functions including development, maintenance, reporting and support for SGIO Insurance Ltd (part of IAG). Responsibilities covered Personal Lines, Commercial and Workers Compensation Insurances and systems.

Perth, Australia

Involved 12hr shift work monitoring all (IBM / JES2 / MVS) mainframe, network and hardware functions during the day and running related batch functions at night.