I was promoted to the position of Implementation Manager within my first year of employment with Actabl. In my role, I support our team of project managers and implementation specialists while also serving as project manager on my own projects. I also help to coordinate the initial kick-off with a new customer, ensuring they have completed necessary workbooks correctly and answering any questions they may have about the software solution they have purchased or specifics about the implementation process itself. Several of my key accomplishments include:- Winner of the Rookie of the Year Award for Actabl for 2023.- Successfully implemented over $1.7M in ARR of my own customers in 2023.- Hired 4 high potential, highly engaged new team members- Transformed the culture of the department through supportive, available, and positive leadership.

As Implementation Leader, I both support the implementation team as well as serve as a project manager for my own implementations of ProfitSword, a Business Intelligence SaaS solution for the hospitality industry. In this role, I oversee a team of 7 project managers/specialists and between 15-25 new implementations at any given time. Several of my key responsibilities include:- Coordination and updating of project plans- Constant communication with customers and internal project specialists to perform onboarding projects/tasks in a scheduled and timely manner- Teaching customers the functional and technical features of the ProfitSword system- Coordination of the setup of software integrations (file based, API, data collectors, etc) with ProfitSword including PMS, POS, Accounting, Labor, Sales/RMS, and Purchasing systems- Troubleshooting and problem solving as issues arise or the system does not function as expected- Providing key product enhancements to the development/product teams in order to make the system more efficient and user friendly for both customers and team members alike

As General Manager, I oversaw and supported all hotel, food & beverage, sales, revenue, and administrative operations at the Graduate Hotel in Madison, WI (Best of Madison 2020, 2021, and 2022 winners for Boutique Hotel and Bar with a View). My scope covered 72 guest rooms, 2 restaurant outlets, 6 direct reports, approximately 65 team members, and $5.4M in annual revenue. Several of my key responsibilities included: •All operating and capital expenditure budgets as well as weekly forecasting of revenues and expenses •Configuration and implementation of Digital Dining Point of Sale and ALICE, a hotel workflow and task management software •All on-property human resources and accounting functions (hiring, onboarding, payroll, etc.) •Responding to all guest surveys and online reviews to ensure the satisfaction and delight of customers •Improving the operations to consistently deliver guest service and cleanliness scores in the mid-90s and regularly place in the top five of the brands

As the Resident Manager for The American Club, I oversaw and supported all Front Desk, Guest Services, and Housekeeping operations for 241 guest rooms, 4 direct reports, approximately 200 team members, transportation fleet of 12 vehicles, under a $13M Annual Direct Operating Expense Budget. I also managed capital investment projects including Parking Structure Rehabilitation ($10.4M), Governor Suite Shower Remodels ($145K), Ballroom Bathroom Renovation ($220K), Intelity Guest Room Tablets ($131K), Appley Theatre Renovation ($333K), and Sonifi TV Content Upgrade ($103K). Several other key accomplishments include: •Increased Rooms Division Associate Engagement scores by 11% and Performance Enablement scores by 15% in the first year. Further increased Associate Engagement by another 6% and Performance Enablement by an additional 4% in the second year. •Ensured Five-Star, Five-Diamond service and standards are consistently met•Assisted with the pre-opening/opening of the AAA Four-Diamond property, Lodge Kohler, in Green Bay, WI

In my role as Director of Rooms, I oversaw all Front Office, Valet, Housekeeping, and Engineering operations at The Edgewater Madison. This included supporting 202 guest rooms in 2 hotel towers with over 35,000 sq. ft. of event space and 4 food and beverage outlets. Some of my key responsibilities included: •Established all room types, room standards/setups, guest amenities, and service standards to ensure AAA Four-Diamond standards were achieved •Managed and monitored all rooms division expenses, including all labor standards, to ensure profitability and high service standards of the division are met •Recruited and hired management, housekeeping, and engineering positions •Implemented and installed the following software systems: Opera, Delphi, HotSOS, Saflok, KeyWatcher, Digital Alchemy •Managed a pre-opening Operating Supplies and Equipment budget of $1,000,000 •Developed all Standard Operating Procedures for the Front Office and Housekeeping Departments •Developed and implemented a VIP Program, UW Loyalty Program, and Corporate Loyalty Program

As an Assistant Hotel Manager, I oversaw and supported all hotel operations (240 guest rooms, over 2,200 sq. ft. of banquet space, 2 restaurants, and an executive lounge) including Front Office, Housekeeping, Engineering, Food and Beverage, and Banquets. I also stepped in as Interim Capitol ChopHouse GM (09/2013-12/2013), managed an upscale dining experience with a team of 20. Several other responsibilities included:•Cross-trained in all departments in the absence of the department manager or supervisor •Developed and implemented an Upsell Program for the Front Office, making over $1000 in additional revenue during the first week of the program •Maximized sell-out opportunities with an average of 7 perfect sell-outs per period over 2 years

In this role, I managed and motivated all front office personnel including interviewing, hiring, supervising, training, scheduling, and communicating objectives. I also experienced a major renovation of all guest rooms and the hotel lobby and assisted housekeeping in returning rooms back into inventory when the renovation was complete.

•Supervised Bell Staff, Valets, and Shuttle Drivers, taking care of all scheduling and training •Managed and Monitored online reputation, including Facebook, TripAdvisor, Revinate, etc.•Awarded People Pleaser of the Month, December 2010

•Initiated and organized a Concierge Referral Program •Constantly looking for ways to improve the Front Desk, including more efficient and cost-effective shuttle service, improved safety in the parking garage, a desire to hold colleagues to a higher standard, and training of new team members•Awarded People Pleaser of the Month, December 2009