• Develop and improve work flows and business processes to decrease costs and improve overall quality• Identify and/or analyze business problems and devise procedures for solutions to the problems• Lead tasks/teams to produce desired results and communicate results with leadership• Monitor corporate compliance of government programs• Assist internal and external personnel by answering questions, supplying information, analyzing data, and reporting• Lead internal training sessions to enhance the technical, problem solving, and critical thinking skills of internal team members

• Program manager for Medicaid billing operations for all clients in Michigan and Ohio; program generated over $50 million annually in client revenue • Conducted data analysis and problem solving using relational databases on Medicaid claim records• Hired, developed, and supervised employees• Managed client relationships• Monitored client revenue to ensure maximum reimbursement and compliance• Regularly presented and trained client groups (up to 150 people) on state and federal policy, and company software