David Campbell Email & Phone Number

Columbus, OH, US

5240 Blazer Pkwy, Dublin, Ohio 43017

• Assist patients with navigating through the healthcare system and with locating primary care physicians and physician specialists.
• Assist patients with updating coordination of benefits.
• Assume the role of liaison for managing health plans on behalf of self-insured employer clientele.
• Create prior-authorizations, pre-determinations, inpatient notifications/admissions for medical procedures.
• Create referrals for personal care guide nurses on behalf of patients.
• Efficiently work under limited supervision in a cohesive team environment.

5700 Perimeter Dr. Suite E, Dublin, Ohio 43017

• Accurately generated new claims and assign to product protection specialists for follow up.
• Accurately processed warranty claim information electronically.
• Assumed the role of liaison between product protection specialist, servicer and customer.
• Accurately reviewed all e-mails/correspondences regarding claim.
• Assisted with clerical support and other duties as assigned.
• Assisted with new employee training.

7400 Safelite Way Columbus, Ohio 43235

• Accurately entered insurance claim information electronically when necessary.
• Actively listened to the customer’s description of the auto glass damage and assess the level of repair needed.
• Added value by striving to become a subject matter expert for all insurance accounts and commercial accounts to further assist customers.
• Efficiently worked under limited supervision in a cohesive team environment.
• Engaged with customers, insurance agents, Area Sales Managers and/or National Commercial Clients.
• Enhanced customer support by utilizing auto glass knowledge and expertise to consistently select the appropriate part for repair.

200 E. Campus View Blvd. Suite 301, Columbus, Ohio 43235

• Assisted with new employee training.
• Assisted with the development of new team policies and procedures/ created job aides and automated message templates.
• Assumed the role of liaison between corporate contact, vendor and retailer, while executing detailed coordination of dispatch and follow up procedures.
• Collaborated with Client Service management for decisions related to key projects.
• Contacted vendors via phone or e-mail to arrange dispatch of technicians to business/ commercial property locations.
• Created work orders and managed the facility maintenance needs/requirements for commercial properties.

100 E. Campusview Blvd. Suite 150, Columbus, Ohio 43235

• Managed outbound calls to retain and extend existing client base.
• Performed outbound commission based warm calling by delivering/preparing sales talks and reading from scripts that describe products, services or donations.
• Effectively retained existing client base through renewed magazine subscriptions & membership sales.
• Performed data entry & data processing through utilization of contact center software.
• Scheduled appointments with tax sales representatives to meet with prospective customers.
• Successfully maintained high quality assurance monitoring scores on a weekly basis including average talk time, conversion percentages, adherence and system paid ratio.

584 W. Shrock Rd. Westerville, Ohio 43081

• Assisted with tuxedo production; assembled tuxedos for weekly reservations.
• Involved in all aspects of operations including buying, merchandising, sales & operations management.
• Measured & fitted tuxedo’s/ men's apparel.
• Performed general customer service, cash intake handling, balancing cash drawer & data entry.

5017 Olentangy River Rd. Columbus, Ohio 43214

• Completed daily paper work & reports for center productivity & solicited for new business.
• Performed all actions needed to open & close the store.
• Performed assigned collection procedures, balanced cash drawer & daily banking procedures.
• Performed filing, data entry & cash intake handling.

Associate'S Degree, Associates Of Arts Degree, 3.5 Gpa

Studied Graphic Design and Business Management.

High School Diploma, Theater, English Lit & Visual Arts, 3.5 Gpa

Activities and Societies: Arts in Action, Creative Wednesdays, School Newspaper, Stage Craft, Symphonic Choir & Theater.