- Accountable for revenue, margin growth & increasing of business volume- Managing customer-facing Governance for Western & Central Europe Region - Leading the contract & delivery account team to meet the customer’s requirements for satisfaction by ensuring quality of delivery.- Accountable for the profitability of the region by ensuring cost was controlled and accurate forecasting of revenue.- Account’s principal representative to the customer, making business decisions and… Show more - Accountable for revenue, margin growth & increasing of business volume- Managing customer-facing Governance for Western & Central Europe Region - Leading the contract & delivery account team to meet the customer’s requirements for satisfaction by ensuring quality of delivery.- Accountable for the profitability of the region by ensuring cost was controlled and accurate forecasting of revenue.- Account’s principal representative to the customer, making business decisions and contractual commitments for local country services- Bringing innovation and quality into the deal to fulfil customer needs Show less

- Accountable for revenue, margin growth & increasing of business volume through up-selling, some projects exceeding 500K in TCV.- Managing customer-facing Governance for Ericsson RWCE Region- Responsible for the quality and client satisfaction of the contract relationship.- Accountable for the profitability of the region by ensuring cost was control and accurate forecasting of revenue.- Account’s principal representative to the customer, making business decisions and… Show more - Accountable for revenue, margin growth & increasing of business volume through up-selling, some projects exceeding 500K in TCV.- Managing customer-facing Governance for Ericsson RWCE Region- Responsible for the quality and client satisfaction of the contract relationship.- Accountable for the profitability of the region by ensuring cost was control and accurate forecasting of revenue.- Account’s principal representative to the customer, making business decisions and contractual commitments for local country services.- Mentoring and coaching colleagues with respect to their optimal performance and career development.- Bringing innovation and quality into the deal to fulfil customer needs.- Overall Management of Delivery Teams for the region including strategic planning for teams and individuals. Show less

- Delivery Management of Global Enterprise Account across Western and Central Europe.- Responsible for services delivered under the scope of the agreed Infrastructure Technology Services contract comprising of helpdesk services in 8 languages, Infra and application servers, network and PC client management for over 20,000 PC’s in the region. - This responsibility involved making sure the quality of the service as well of cost of delivery was controlled, optimized & accurately… Show more - Delivery Management of Global Enterprise Account across Western and Central Europe.- Responsible for services delivered under the scope of the agreed Infrastructure Technology Services contract comprising of helpdesk services in 8 languages, Infra and application servers, network and PC client management for over 20,000 PC’s in the region. - This responsibility involved making sure the quality of the service as well of cost of delivery was controlled, optimized & accurately forecast.- Responsible for the direct management of around 30 staff and an extended Account Service Team of around 100+ staff within 16 countries over 60 sites. - Accountable for the profitability of the region.- Responsible for ensuring all Global transformation programs re-designed operational teams and processes in the regions in a cost-efficient way to achieve improve delivery performance, reduce cost and optimize organizations and people. Show less

- ADM is responsible for the delivery of all IT operational services to the customers according to Service Level Agreements which included project and proposal delivery.- Responsible for managing the local operational teams including recruiting, hiring, and developing the necessary employee skills. - Ensured customer satisfaction through the efficient and effective delivery of contracted services.- The ADM provides leadership in managing customer support team for designated… Show more - ADM is responsible for the delivery of all IT operational services to the customers according to Service Level Agreements which included project and proposal delivery.- Responsible for managing the local operational teams including recruiting, hiring, and developing the necessary employee skills. - Ensured customer satisfaction through the efficient and effective delivery of contracted services.- The ADM provides leadership in managing customer support team for designated customers in terms of management of the virtual teams and understanding of the customer environment and its IT architecture. - Financial P&L responsibility at country level ensuring cost of delivery was controlled & optimised Show less

Delivery of Project & Service Proposals to customer. Managing Architect and project resources to design new service offering and responsible for overall Project Governance for UK. Included major infrastructure and client transformation programs.Part of UK Account Team for CSC

Part of UK Account Team for CSC. Responsible for Infrastructure Delivery of IT ServicesPlayed key role in a major IT outsourcing Service Transformation Project.

IT Manager responsible for Infrastructure Services and teams.