David Castro Email and Phone Number
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Non-SmokerExcellent attendanceDetail Oriented, Driven, Completes Projects On-Time. Awarded 2006 Customer Service Employee of the Year.Awarded Certificate from Petaluma branch for Excellence in Service Dispatch.Recipient of the 2016 Most Kudos Certificate for Excellence in Customer Service.
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Service | Project CoordinatorPremier Security Solutions May 2023 - PresentHayward, California, United StatesAnswer inbound internal and external calls. Responsible for planning, scheduling, routing and coordination of service, emergency, and repair requests. Oversee and maintain day to day scheduling of service technicians via text, emails, and calls. Review daily customer reports such as: Low Battery, UL Activity, UL Account Test with Trouble, High Priority, daily activity and coordinate service requests via email from said reports. Interpret alarm signals for customers to pinpoint trouble areas due to false alarms via testing or actual. Assist our internal fire inspections department with deficiency repair scheduling. Email Fire Inspection Deficiency notices to customers for repairs by PSS, or their sprinkler company. Create quotes for small jobs and repairs via deficiency notices and email to customers for approval. Oversee all EN List updates for customers to our monitoring division for immediate updating. Coordinate daily offline and future offline requests for Fire and Burglary testing. Assist with programming Kings III wireless elevator communicators. Track AES signal strength to determine which radios require relocation for better signaling, or low battery replacement.
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Service CoordinatorOrr Protection Sep 2021 - May 2023Dublin, California, United StatesResponsible for scheduling, planning, routing and coordination of routine service, emergency, repair and install jobs. Oversee and maintain day to day scheduling of service technicians. Coordinate & expedite subcontractor scheduling, along with parts, and tools to support customer demand.Provide regional support to Operations Manager and Service Supervisors in planning and scheduling service workload. Process service reports for customer billings and periodic reports for Operations Manager and Service Supervisors. Perform data entry to update and track status of follow-up work plus assemble minor quotes as needed.Communicate with Operations, Regional Management personnel, customers, vendors, suppliers, and subcontractors to facilitate completion of required tasks and other duties as assigned.Responsible for conforming to company's quality system, and safety policies. Given Outstanding Performance for scheduling and execution 3 times the rate of a year ago within two months of hire.Responsible for increasing a dismal monthly revenue stream to over 250K within five months of hire. -
U.S.P.S. Mail Carrier (Martinez)United States Postal Service Jan 2021 - Sep 2021Martinez, California, United StatesSort, load, and deliver mail to residential customers seven days a week. -
Care Provider / Home School TeacherSelf-Employed Aug 2020 - Jan 2021Layed-off due to Covid-19 business downturn.Provided daycare and home schooling for family while un-employed.
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Previous Accounts Receivable AdministratorBay Alarm Company Jan 2017 - Aug 2020Concord, CaHandle inbound & outbound calls to document all conversations with internal/external customers.Manage collection activities with follow up inquiries to negotiate disputed, unpaid, and past due accounts.Timely research and resolve issues of invoice deduction, overpay and short pay including branch follow up. Execute collection activities by means of call, written correspondence, e-mail with pdf, faxes, etc. Analyze aging reports and assist management with corrective actions for problem accounts, determine accounts for cancellation, and agency assignment. -
Service Router Level IiiBay Alarm Company Feb 2011 - Jan 2017Concord, CaWhile in this position, I dynamically and maintained productivity for our service routers. I also handled supervisor calls as required and routed technicians for 14 branches. I am D.O.D. approved to oversee Department of Defense accounts (approval renewed June 5th, 2020).
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Customer Care SupervisorBay Alarm Company 2008 - 2011Pacheco, CaResponsible for cross training all service routers and served as a liaison to management. Managed training of new hires and set service router goals. Created and managed new EFT/ACC program in 2008
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Customer Care Operator IiBay Alarm Company 2005 - 2008Pacheco, CaAssisted and trained new customer care operators and was responsible for cross training all new hires.Distribute and create new sales leads for both external and internal resources for all fourteen branches. Built a basic working knowledge of access control, monitoring systems, commercial fire, and closed circuit television equipment. Responsible for multiple successful cost saving initiatives to benefit both the company and their customers.
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Alarm Dispatch AgentBay Alarm Company Feb 2002 - Feb 2005Walnut Creek & Pacheco, CaDiscern alarm signals Dispatch AHJ to related incoming signalsNotify Emergency Contacts
David Castro Skills
David Castro Education Details
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Passed -
Ro Leaphart & Associates, SfU.S. Customs Tariff And Regulations
Frequently Asked Questions about David Castro
What company does David Castro work for?
David Castro works for Premier Security Solutions
What is David Castro's role at the current company?
David Castro's current role is Premier Security Solutions | a Pavion Company.
What is David Castro's email address?
David Castro's email address is da****@****arm.com
What is David Castro's direct phone number?
David Castro's direct phone number is +192520*****
What schools did David Castro attend?
David Castro attended Dale Carnegie Training, Ro Leaphart & Associates, Sf.
What skills is David Castro known for?
David Castro has skills like Customer Service, Customer Satisfaction, Microsoft Office, Sales, Leadership, Team Building, Security, Management, Sales Management, Customer Retention.
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6hotmail.com, att.net, i-leadusa.org, i-lead.org, ilead.org, i-leadusa.org4 +148443XXXXX
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2gmail.com, amazon.com -
David Castro
Phoenix, Az5republicservices.com, republicservices.com, circlek.com, circlek.com, awin.com2 (480) 6XXXXXXX
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David Castro
Chief Operating Officer At Undisclosed Company | Driving Efficiency, Safety, And Sustainability.Dallas-Fort Worth Metroplex2gmail.com, nortek.com -
David Castro
Greater Chicago Area2aarete.com, mckinsey.com
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