David Charlesworth Email & Phone Number

Marlow, Gb

United Kingdom

United Kingdom

Thame, England, United Kingdom

o Led a 4-member team, including an Assistant Manager, Showroom Manager, Driver, and Warehouse staff, in successfully revitalizing a declining profit centre. Achieved immediate and sustained sales growth, surpassing the previous year by £200k and forecasting an additional £400k for 2023, with a £90k lead by February. Elevated margin by 12%o Conducted comprehensive training and coaching to instil a new work ethos focused on professionalism, thoroughness, and exceptional customer service.o Implemented training programs to upskill the team across various disciplines, including Sales, Health & Safety, Product Knowledge, and Customer Engagement, utilizing company resources effectively.o Proactively enhanced profit centre standards, overseeing building and electrical work to ensure compliance with regulations and health and safety standards.o Spearheaded the implementation of Health, Safety, and wellbeing processes, managing risk effectively.o Collaborated closely with stakeholders, overseeing projects from inception to completion, including refurbishments and new builds. Ensured timely availability of materials for trades, adhering to budget constraints.o Engaged with diverse professionals, including Heating Engineers, Plumbers, Renewable Specialists, Interior Designers, Regional Builders, M&E Contractors/Consultants, and Retail Customers. Demonstrated effective communication skills at all levels, actively understanding and supporting customer objectives.

High Wycombe, England, United Kingdom

o Orchestrated the seamless transition from Graham to Wolseley, leading a remote team of 5 spanning 2 branches. o Personally guided team members through the adaptation to new processes, stock, and computer systems during the Wolseley conversion, maintaining Business as Usual.o Spearheaded the coaching of new hires, overseeing their development across multiple branches in the Thames Valley. o Successfully led the relocation project for a thriving branch, managing both closure and relaunch in a new location.o Proficiently prepared, presented, and facilitated meetings in front of colleagues and customers across all levels.o Recognized as a key member of the Senior team, relied upon for innovative ideas and strategic plans to enhance area performance.

High Wycombe, England, United Kingdom

High Wycombe, England, United Kingdom

Maidenhead, England, United Kingdom

Maidenhead, Berkshire

Reading, United Kingdom

• Effectively manage, and take accountability for branch stock.• Support all opportunities to increase sales and develop the business.• Carry out day-to-day activities in accordance with branch operating standards.• Actively promote and arrange services and support the customer throughout their contact.• Responsible for and carry out the prompt accurate completion of invoicing, archiving, and operational reports.• Effective team working and communication, both internal and external.• Involved in the merge of two branches to create a super branch (biggest in Europe)• Working alongside 30 glass technicians to ensure all jobs are complete and in time for appointments.

Henley-On-Thames

• Head hunted by employers• Promoted from Assistant Branch Manager• Responsible for staff and all branch & bathroom showroom activity• Heavily involved in the opening of a new branch• Generating a new customer base • Selling to Heating Engineers, Plumbers, M & E Contractors, Renewable Specialists, Interior Designers and Retail • Advising and designing plumbing and heating systems• Able to do PowerPoint presentations and training for customers and end users• Going to visit new and existing customers 2-3 days a week• Involved in the opening of new accounts• Purchasing goods• Experience in using CRM software (Customer relationship management)• Target setting• I also fulfil all aspects of the role in my previous employment detailed below

High Wycombe/Maidenhead

• Face to face client contact and selling• Telephone client contact and selling• Increasing sales figures• Ensuring product knowledge up to date• Supervision of staff • Progression of orders• Stock control• Joined as Sales Assistant – promoted to ABM

• Working unsupervised to client specifications• Producing work within a team• Working on large refurbishment projects• Learning all joinery skills• Attending college and gaining NVQ qualifications

Project Management

Prince2 Practioner

Ilm Level 5 Award, Leadership And Management

Gnvq Level 3 Carpentry And Joinery

Education record