Developed, delivered and managed outsourced recruitment solution projects for clients; ensuring all quality standards and metrics were met or exceeded and each project was delivered on time and budget with a 94.3% satisfaction rate.• Managed top 4 outsourced recruitment solutions worth a total of 3.5 million in annual revenue resulting in 100% client project renewals• Designed and operationally executed strategic talent acquisition programs for H2H clients. Solutions included Talent Mapping, Employee Value Proposition (EVP), Resume Screening Methodology, Social Media, Creative Sourcing, Internal Referral Programs, Student Recruitment, Candidate, Name Generation, Talent Pool Pipeline Creation, Pipeline Management and effective Advertising Campaigns • Accountable for the overall identification, management and disposition of executive recruiters, recruitment consultants and admin support on managed projects. Responsible for team training, productivity and bench strength; ensuring talent is assigned according to experience, client compatibility, cost and availability• Program Management included building and implementing a functional operational infrastructure (talent, tools, processes, and data repositories), managing the delivery of customer projects, creating SLAs and SOWs for both clients and assigned recruiters and collaborating with not only business partners but other Program Managers and Executives to ensure quality across all engagements

• Managed strategic, operational, profit & loss and temporary staffing functions for Fidelity Investments’ Toronto and Sacramento (US) sites • Hired, coached and managed two teams of dynamic, cross functional/full life cycle Recruitment and HR professionals in Sacramento and Salt Lake City (up to 6 direct reports)• Responsible for $25 million in annualized revenue; up to 720 temporary employees on assignment in Sacramento and 189 in Salt Lake City.• Leveraged online recruiting resources, networking opportunities and in-house ATS to identify and recruit the very best candidates; minimizing cost and maximizing results• Managed affiliate vendors in accordance with negotiated guidelines.

Key deliverables for increasing results and performance through people include: - DESIGN & DEVELOPMENT: development of group learning platform rolled out nationally and scaled to deliver within Australia, South Africa, Hong Kong and Singapore. Development of on-going training programs to facilitate revenue generation and customer retention. - TRAINING & DELIVERY: delivery of group learning with an average facilitator effectiveness rating of 90%. Delivery of group learning across Canada, Australia and Hong Kong.- COACHING & MENTORING: coaching of staff on key performance metrics based on sales, new business development, recruitment and customer service. - LEADERSHIP TRAINING: coaching with managers on performance management, coaching and motivation. Development and co-delivery of bi-annual national leadership conference. Team development workshops to increase performance of team-based outcomes.- INTERNAL TALENT ACQUISITION: proactive recruitment of internal team members across Canada throughout various specialties.- ORGANIZATIONAL DEVELOPMENT & ENGAGEMENT: assisting senior leadership team with strategic initiatives to drive results by maximizing our human capital through cross-selling, performance management and employee engagement.On-going analysis and evaluation of initiatives to ensure alignment with organizational objectives. - CUSTOMIZED TRAINING & DELIVERY: development and delivery of customized training for clients in partnership with our Talent Management Solutions team. - P3 ACCREDITATION: accredited in P3 behavioural-based assessment tool which aims to improve hiring, management, coaching and team development through communication, behavioural and motivational drivers.

Providing Talent Management Solutions Designed to Increase the Return on your Human Capital Investment.Training & Development HR Consulting Leadership Development Learning Management Systems Management Coaching Succession Management Remuneration & Benefits Performance Management, Evaluations Exit Interviews Employee Feedback Surveys, Employee Engagement Surveys, Pulse Checks Psychometric Evaluations Conflict Resolution, Improving Engagement, Morale, Productivity, Performance Health & Safety Workforce Planning Rewards & RecognitionSourcing, Recruitment, Selection, Onboarding & Orientation Handling RedundanciesEmployee Relations