Vp Marketing And Client Service, North America
CurrentDeveloped, delivered and managed outsourced recruitment solution projects for clients; ensuring all quality standards and metrics were met or exceeded and each project was delivered on time and budget with a 94.3% satisfaction rate.• Managed top 4 outsourced recruitment solutions worth a total of 3.5 million in annual revenue resulting in 100% client project renewals• Designed and operationally executed strategic talent acquisition programs for H2H clients. Solutions included Talent Mapping, Employee Value Proposition (EVP), Resume Screening Methodology, Social Media, Creative Sourcing, Internal Referral Programs, Student Recruitment, Candidate, Name Generation, Talent Pool Pipeline Creation, Pipeline Management and effective Advertising Campaigns • Accountable for the overall identification, management and disposition of executive recruiters, recruitment consultants and admin support on managed projects. Responsible for team training, productivity and bench strength; ensuring talent is assigned according to experience, client compatibility, cost and availability• Program Management included building and implementing a functional operational infrastructure (talent, tools, processes, and data repositories), managing the delivery of customer projects, creating SLAs and SOWs for both clients and assigned recruiters and collaborating with not only business partners but other Program Managers and Executives to ensure quality across all engagements