Voip Technical Support Specialist
Current- Tier 1 Tech Associate
- Configure Voip phones like Polycom, Cisco and Yealink
- Process move, changes, and disconnect. (MACD)
- Troubleshoot phones with end user.
- Escalate tickets to TIER II for outages, call qualities and equipment malfunctions.
- Creating call center, hunt groups and auto attendants in the Broadsoft portal