David Chia Email and Phone Number
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LICENSES AND CERTIFICATES:FCC General Radio Telephone licenseLucent 5ESS Certify Central Office TechnicianFlorida Real Estate License
Broadsmart, Inc. (Acquired By Ooma)
View- Website:
- broadsmart.com
- Employees:
- 19
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Voip Technical Support SpecialistBroadsmart, Inc. (Acquired By Ooma) Sep 2016 - PresentWest Palm Beach, Florida AreaTier 1 Tech Associate• Configure Voip phones like Polycom, Cisco and Yealink • Process move, changes, and disconnect. (MACD)• Troubleshoot phones with end user.• Escalate tickets to TIER II for outages, call qualities and equipment malfunctions.• Creating call center, hunt groups and auto attendants in the Broadsoft portal• Conduct end user training on Phones, Call Center and Receptionist consoles
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Technical SupportHotwire Communications Llc Jun 2008 - Sep 2016Boca Raton,Fl• Provided technical support for telephone, CATV, and Internet services• Resolve customer questions or problems via telephone and e-mail in areas of billing system and product functionality• Directed unsolved technical issues to appropriate departments and personnel • Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers -
Telecommunication TechnicianAt&T Jun 2003 - May 2008West Palm Beach, Florida, United States• Took corrective action when alarms or outages occurred• Maintained 5ess central office switch, hardware and software• Reviewed change management (mop). • Escalated problems to upper management, addressing trouble reports, analyzing and diagnosing problems• Performed proactive maintenance of the optical network• Focal point for restorations -
Central Office TechnicianVerizon May 1988 - Jun 2003Brooklyn Ny• Provisioned and maintained SONET multiplexer (MUX)• Isolated and corrected common problems found in the 5ESS switch translations or network• Maintained voice mail equipment made by Lucent, program call processing mailboxes for large businesses• Interfaced with end customers to resolve CPE, facility or switch Trunk & Line failures• Provided subject matter support to second tier NOCC for trouble ticket resolution
David Chia Skills
David Chia Education Details
Frequently Asked Questions about David Chia
What company does David Chia work for?
David Chia works for Broadsmart, Inc. (Acquired By Ooma)
What is David Chia's role at the current company?
David Chia's current role is Technical Support Specialist.
What is David Chia's email address?
David Chia's email address is da****@****ons.com
What schools did David Chia attend?
David Chia attended Westchester Community College.
What skills is David Chia known for?
David Chia has skills like Telecommunications.
Who are David Chia's colleagues?
David Chia's colleagues are Joel O'brien, Jaime Chieng, Lashaunda Rodriguez, Melissa Grandison, Michael Carr, Nicole Cappetta, Sharayah Minix.
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David Chia
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David Chia
Los Angeles, Ca5gmail.com, rightscale.com, rightscale.com, hulu.com, salesforce.com4 +171472XXXXX
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David Chia
Washington, Dc2fb.com, yale-nus.edu.sg2 +659888XXXX
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2thecollaborative.com, thecollaborative.com1 (617) 3XXXXXXX
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