Voip Technical Support Specialist
CurrentTier 1 Tech Associate• Configure Voip phones like Polycom, Cisco and Yealink • Process move, changes, and disconnect. (MACD)• Troubleshoot phones with end user.• Escalate tickets to TIER II for outages, call qualities and equipment malfunctions.• Creating call center, hunt groups and auto attendants in the Broadsoft portal• Conduct end user training on Phones, Call Center and Receptionist consoles