David Collins Email & Phone Number

Adelaide, South Australia, Australia

Provide and develop training for the Road Service provider network.

• Manage and Supervise team of up to 17 individuals• Conduct 6 monthly performance reviews (CDP) • Regular on road contact with Patrols• Regular auditing of Patrols for adherence to policies and procedures• Monitoring performance of team individuals and coaching to achieve desired KPI results• Implementation and delivery of performance improvement plans• Documentation and managing of behavioral issues using EMS (Employee Management System). • Working in close collaboration with HR to deliver allegations, conduct employee response meetings and provide appropriate disciplinary outcomes.• Create detailed reports for both level 2 and 3 Management• 3-month Secondment creating, reviewing, and publishing catalogue of Standard Operating Procedures (SOPs) for Road Service Delivery.• Raising and investigation of WHS incident reports• Working in close collaboration with the Return To Work Coordinator to strategise and facilitate the return to work of injured Patrols.• Assisting in the investigation and resolution of Member complaints• Training Needs Analysis assessor • Perform workplace inspections of remote restock sites• Monitor and ensure remote restock sites are kept stocked• Patrol Manager (Secondment)• Assisting call centre with technical advice, triaging calls and arranging Police attendance or accident towing as required• Research and testing of new equipment• Perform Road Service duties in periods of high demand

Responsibilities as per Patrol Team Leader role.Name of role changed in November 2017.

Roadside assistance and repairs.Diagnosis of mechanical and electrical systems.Battery testing, servicing, sales and replacement.Secondments in Supervisory and Customer Service office positionsAssisted in delivery and assessment of Training Needs Analysis 2016On road training observations of Patrols Patrol van equipment auditsSafety interactions with staffInvolvement in multiple new equipment/ new procedure trialsModification of mass produced electronic equipment to suit Road Service application.

Richmond

-Ignition system, EFI,SRS and ABS system diagnosis and repairs.-On board diagnostic scanning using latest technology.-Remote key reprogramming.-Injector testing and cleaning.-Wiring repairs.-Air conditioning service and repairs.-Alternator and starter motor reconditioning.-Battery testing, servicing and replacement.-All types of general auto electrical repairs.-Mechanical repairs.-Fitting car alarms and immobilisers.-Fitting accessories.-Training apprentices.-Customer service-Road side assistance and repairs.

Beverley, South Australia, Australia

-Overhauling alternators and starter motors.-Diagnosing and repairing EFI and ignition faults.-All types of general auto electrical repairs.-Fitting car alarms and immobilisers.-Fitting accessories.-Servicing and repairing air conditioning systems.-Battery servicing and replacement.

Certificate 4 Leadership And Management

Successfully completed March 2017

Certificate 3 Automotive Electrical

Trade qualification in Automotive electrical @ Croydon Campus

Certificate 2 Automotive Air Conditioning

- Repair/Retrofit air conditioning systems - Service air conditioning systems - Carry out pre-repair operations

Sace

Successfully completed year 11 (SACE stage 1)