-Main point of contact for specific clients associated with fulfillment for financial literature-Monitored client orders to ensure the literature was printed and shipped out to be delivered when requested-Interface with various departments in order to resolve client issues at the point of contact

-Operational point of contact for all scoring projects associated with large-scale testing programs-Coordinate all communication and interaction amongst the various organizations within the Operations organization-Accountable for the management and on-time delivery of all customer related activities involving the operational milestones -Main responsibilities include the writing of operational requirements for scoring programs, tracking orders, and maintaining the operational project schedule and issue logs