Team leader for the Infrastructure Support Services team within the ITS departmentThe Infrastructure Support Services team provide IT infrastructure support as part of the ITS shared services department, to Lumley General Insurance NZ limited, Lumley Australia, OAMPS Insurance Brokers AU, and WFI Insurance. Primarily supporting, and managing a Microsoft Platform, including Citrix, Messaging, Directory Services, Disaster Recovery testing, SharePoint services, WebFiltering and Proxy services, Mobile connectivity, maintaining IT compliance, AV, Desktop design, group policy, and additional bespoke and third party applications.In addition the team provide technical project assistance for ITS and Wesfarmers Insurance focusing on implementations, migrations, upgrades and configuration enhancements of IT Infrastructure to support technology services for the WI businesses.

Providing IT infrastructure support as part of the ITS shared services department, to Lumley General Insurance NZ limited, Lumley Australia, OAMPS Insurance Brokers AU, and WFI Insurance. Primarily supporting, and managing a Microsoft Platform, including Citrix, Messaging, Directory Services, Disaster Recovery testing, SharePoint services, WebFiltering and Proxy services, Mobile connectivity, maintaining IT compliance, AV, Desktop design, group policy, and additional bespoke and third party applications.Providing technical project assistance for ITS and Lumley General Insurance focusing on implementations, migrations, upgrades and configuration enhancements of IT Infrastructure to support technology services within the production and DR environments.

Working within a medium size technical support team. My responsibilities included pre and post sales consultations with regards to systems design, and upgrades of existing infrastructure followed by implementation of small to medium networks running on a Microsoft platform. This included designing functional systems running Windows 2000/2003, Anti Virus, Exchange 2000/2003 mail systems, disaster recovery solutions, RAID subsystems, VPN configurations, firewall configurations (Primarily Cisco PIX series), SQL 2000 solutions, Black Berry Enterprise Solutions, and any third party applications required by the customer to run key business critical systems. I also carried out audits on network systems to identify possible weaknesses whilst providing advice and solutions meeting best practices to improve or replace current network systems and appliances based on the requirements and budget of the client.Additional responsibilities were providing 3rd Line support of windows 2000/2003, Exchange 2000/2003, active directory, Group Policy, Veritas backup software, Black Berry Enterprise Server, attending disaster recovery incidents, disaster recover design, implementation and testing, troubleshooting and resolving any technical issues that were escalated from 1st and 2nd line support engineers

Working within a medium size technical support team. My responsibilities included pre and post sales consultations with regards to systems design, and upgrades of existing infrastructure followed by implementation of small to medium networks running on a Microsoft platform. This included designing functional systems running Windows 2000/2003, Anti Virus, Exchange 2000/2003 mail systems, disaster recovery solutions, RAID subsystems, VPN configurations, firewall configurations (Primarily Cisco PIX series), SQL 2000 solutions, Black Berry Enterprise Solutions, and any third party applications required by the customer to run key business critical systems. I also carried out audits on network systems to identify possible weaknesses whilst providing advice and solutions meeting best practices to improve or replace current network systems and appliances based on the requirements and budget of the client.Additional responsibilities were providing 3rd Line support of windows 2000/2003, Exchange 2000/2003, active directory, Group Policy, Veritas backup software, Black Berry Enterprise Server, attending disaster recovery incidents, disaster recover design, implementation and testing, troubleshooting and resolving any technical issues that were escalated from 1st and 2nd line support engineers - The CCT IT department was then purchased by Wavex Technologies

Provided project assistance for windows XP migration of 2500+ workstations, local body elections 2004 IT systems and implementation and design of the bespoke Afaria server system supporting the traffic and roading ticketing system for Auckland.Systems patching for critical and non critical servers and workstations through out the council sites.Providing 1st, 2nd and 3rd line technical support for a 3000 staff user base, onsite, remotely and performed testing work, documentation and raising of technical issues within current system configurations.

I was responsible for implementing, maintaining and enhancing the network infrastructure on a Windows 2000 platform spread over multiple sites. During my time with North Shore Training Centre I designed and implemented a successful network of systems spanning from 1 server and 50 workstations to 16 servers and 265 workstations and multiple network printers, this was a challenging role with which change was regular and required tasks to be completed on tight deadlines, due to the nature of providing a secure network whilst meeting the demand of a rapidly expanding business within the training sector.

Built computer systems for dispatch to re sellers throughout New ZealandQuality Control and testing for desktop, laptop and server hardware prior to dispatchTroubleshooting and break fix for desktop, laptop and server hardware and software issues